I’d appreciate any advice on the below situation as I’m not sure where to go next
After last years slightly disappointing summer holiday we decided that this year we’d do something we’d never done before, and book a hotel that we’d used before so we’d know exactly what to expect from the hotel, accessibility in the area and the evenings entertainment. So, I hopped on Booking.com, booked the hotel and started looking for some flights (If its ok I wont name the hotel while things are still happening.)
Since then, eleven months have slid by, the hotel changed its name (but its still owned by the same chain.) Our booking email says the old name, but Booking.com shows the new name. So far so good
Then the hotel closed for several months for a complete renovation, it recently opened again two weeks early, and in an idle moment I wondered if many people would be booking the hotel. So I looked on booking.com, and there were only a few vacant rooms (I know that doing this does not give a definitive answer, but it’s a ballpark figure.)
Then I noticed something strange. The only meal option was breakfast, which is a problem because we booked half-board (breakfast and dinner.) I tried other weeks, and no dinner option was available on any date for any room
I considered the idea that legacy guests (us) would get the dinner we’d paid for, but new guests would not – but that would mean two tiers of guests which would be silly, and unworkable.
I’ve tried contacting the hotel, with no reply. I’ve tried contacting Booking.com, who just sent back a copy of my original booking which clearly shows half-board, and now I’m flat out of ideas
No dinner isn’t a problem because there’s lots of options in the area, but it’s a big problem because we’ve paid for something we may not be getting!
Any idea where to go next, or is there a next? Should I just go with the flow and see where we wind up?