Tui Flight only questions

[lazysummer]

Two things I am hoping someone can help with:
Can you take a small bag/ laptop case in addition to your cabin bag? Online information says yes, but there's no mention on the booking page.
Also, do they try to find another flight for you if they cancel? There are lots of negative reviews from 2022- I am hoping the issues were temporary. Any recent experience appreciated.

I have phoned Tui- Person 1 said no extra bag and hung up.
I phoned back and Person 2 said you can take an extra bag. I am confused. Thanks for any additional information.

Hoping that someone has experience of taking hand luggage on Tui flight.
I am keen to book Tui but ideally want to avoid baggage queues. Thanks.

They cancelled our flights. offered another date which we couldn’t make (journey planned around school holidays so had to be the original dates). Very annoying.

Oh dear. Not what I was hoping to hear. I hope you found an alternative.