Sons passport photo denied as he's too pale!!

[ForeverMessy456]

I got my sons photograph done for his passport at the post office and they said it was approve on their system.

I got the code and used it for the passport application and it came back saying his skin colour is too similar to the white background!!

I then tried a creamier background and it said the same 'Your image and background are too difficult to tell apart'

He's wearing a navy jumper so it's not the clothing. He's fair with blonde hair.

What am I meant to do? Fake tan him 😂

I had similar with my DS... it kept on being rejected and in desperation I added a comment about him being ill and it causing him to look that colour and sailed through and we got the passport a week later.

The automated software is clearly not working well to keep rejecting people for their skin colour!

I know my husband said i tell them it's discrimination against pale people 😅😂

It's off now so hopefully we get it back quickly with no need for a new photo.

Hoping they won't be as strict as he is under 5 too and the guidance doesn't require him to be looking directly or even have a neutral expression so maybe a bit more relaxed.

If it looks fine to you, then it will be fine if you just ignore the computer message and send it in.

The computer tries to ensure it can find the "edges" of people". My son's hair is so blonde it couldn't find the edge of him despite trying several times. I uploaded and it was fine.

If the computer says no, then a HMPO person looks at it. If they want a better picture then they'll email you and ask for a different one. Eventually, they have to accept something as your son is entitled to a passport; the HMPO person just needs to make sure it is as compliant as it can possibly be.