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Anyone ever had payment problems with booking.com?

4 replies

Notdoingthis · 16/03/2022 07:30

I often use booking.com and have done for years. I find it use friendly and cheap.
However, I was due to make a payment yesterday and kept getting a message saying payment was denied. I tried many times on various computers and with two different cards/accounts.
Now the booking has been automatically cancelled. If I try to rebook it has gone up in price, and I get the same message. I'm so annoyed as everything is more expensive now.
I have tried messaging customer services who simply told me to rebook. I tried messaging the accommodation directly who haven't yet replied.
Has anyone else been in this position? How did you resolve it? Thank you.

OP posts:
tanstaafl · 16/03/2022 07:50

Wasn’t it yesterday that a new security system came into being for credit card payments?
You would either get a text, a message to check a banking app to give confirmation or a third option I can’t remember.

If the credit card issuer doesn’t know your number , or whether you have the app maybe the payment is declined?

Notdoingthis · 16/03/2022 08:00

Thank you

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Ditzyduck · 16/03/2022 08:04

A couple of weekends ago we tried booking a hotel on the train to where we were going and it wouldn’t accept either of our bank cards just kept saying the same thing as you got . We ended up having to book one that was a lot more expensive that we could pay for when we got to the hotel .

Notdoingthis · 16/03/2022 08:27

I fear the same. Thanks

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