Durham passport office phone number?

[Swissroll1]

Long shot - does anyone have a direct phone number? Not the general helpline...

Sorry no, but my passport did come! I emailed and called the main number several times. Whether that helped it progress, I doubt, but I now have it. Took 3.5 weeks for a first application

It was from receiving documents. Ours was an overseas application so probably took a little longer than average. If you are travelling and have proof, send proof of your trip to [email protected] with the subject line as follows “Urgent – date of travel xx/xx/xx” - they say they can’t expedite it but I think maybe they do have some kind of prioritisation. Who knows. Good luck!

@Swissroll1 did you actually get anyone to reply to that email?

I've got a nightmare. I accidentally sent my own passport back instead of my kid's old passport.

So now neither of us have a passport! We're flying out in 18 days. I feel so sick.

I phoned them but after waiting 4 hours to actually talk to someone they said to email

[email protected]

But nobody has got back to me (what a suppose)!

I've also done the online query message, which they said they get back to me in 24 hours! Yeah of course they haven't!

So did anyone reply to you? Can't believe I've mucked up like this!

@HeavenHotel - they did reply to my first email after just over 24 hours. The follow up email to that took them about a week to reply to, by which point my passport had arrived.

Try the email address i posted further above? I would also private message them on Twitter as they are most responsive on there and reply usually same day.

Oh god swiss I love you! Hahaa

Can't believe they gave me the wrong email address!!!

Off to Twitter!

@travellingagain did you get the passport?
According to www.passportwaitingtime.co.uk passports are only taking a couple of weeks!

@HeavenHotel we are waiting on a child renewal. Sent 2 off together early July and one has been returned but the other looks to have been sent to another office for processing! Have emailed 2 addresses above, DM'd on Twitter and rang but no joy. So frustrating! We are due to travel next week

OMG I feel your pain. So so so stressful! I managed to talk to lovely Customer Services guy who has (hopefully) chased my lost passport.

But my daughter's? Well just have to wait and see... 15 days!

Although got to admit, good diet! Lost half a stone worrying, not being able to eat and not sleeping!!

gettingoveritnow still no news!!

When are you flying?

So bloody stressful!

Just had an email to say my DC's passport has been approved!! Hopefully will be posted in time as we're flying out in 9 days! Still haven't had word of mine though.

Feeling more positive! Have booked my parking!

How did this end up going?? Iv went and done the same thing and iv written a letter to them bit no reply

@Ashley173Mcallister have you had any luck getting your passport back? I’ve been trying for months now and still getting nowhere 😫

@HeavenHotel did you get your passport back in the end or did you have to reapply?
ive done the same thing and getting nowhere xx

H@Tbroady12 Join the Facebook
group Passport Chaos 2022. The advice on there is so helpful!

Even when I was physically at the passport office and in front of an advisor they wouldn't give me a direct number - they said they were not allowed to.

My advice is, if you are flying within a week, go to a passport office in person and just queue until you are seen. I turned up a Peterborough ( no appointment but my passport had been stuck for 9.5 weeks and I was flying within a week.) They let me in and processed it and had it ready to collect within 24 hours.

@Tbroady12 omg was the most stressful time ever. My passport arrived an hour before we left for the airport!

I can't believe it's 12 months later and people are still having major problems. My friend had a family holiday of a lifetime last month. Applied for daughter's passport in February to fly in July.

No fault of their own, muck up at passport office and passport didn't arrive, despite countless phone calls and emails. Huge family holiday with 20 going and her and her daughter couldn't go.

Terrible! And it's not getting better!