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Holidays

Amending a TUI package when only 2 of us now want to go

4 replies

BG2015 · 06/06/2021 18:20

Booked a package to Kos in 2019 for 2020, 2 adults and 2 16 year olds. Total cost was £5k. Holiday amended for free in 2020 to August 2021. The two kids are now 18. Both happy to come in August if Kos is green but not really bothered if we have to amend to 2022 as they will both be 19 by then and no doubt working and want to holiday with friends/girlfriends etc.
We (the 2 adults) are happy to still go or amend to a different date/destination but wouldn't be spending £5k and would expect something to be refunded.

Has anyone had experience of this with TUI. I've tweeted them but no response as yet. No point ringing them. Just thought I would ask as then we can begin thinking about options.

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TheBodyPiercer · 06/06/2021 20:37

You can amend your holiday online through manage my booking. Although I've a sneaky suspicion you can't edit the amount of people.

I think you may have to cancel (lose deposit) and rebook.

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BG2015 · 06/06/2021 20:40

Paid in full! £5k

They've had our money for over a year!

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Amboseli · 06/06/2021 20:43

You can change your whole holiday through manage my booking with TUI

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BG2015 · 06/06/2021 21:32

@Amboseli

You can change your whole holiday through manage my booking with TUI

Even reduce the number of people travelling?
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