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Holidays

Universal, Florida refund

6 replies

SpottyBlueTeacup · 09/05/2021 16:16

Hi,
Has anyone been given a refund for Universal studios tickets due to the pandemic? We were due to go at the end of this month and the holiday has now been cancelled.
We booked direct on the Universal website.

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underneaththeash · 16/05/2021 16:25

We managed to get a date change (unfortunately to another date that we ended up not being able to go to either).
They won't refund you if they're open, but they may do a date change.

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Indigo72 · 16/05/2021 17:21

Ok, thanks

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Pinkpaisley · 16/05/2021 17:26

Yes, we were actually scheduled to arrive just a couple of days after they initially closed last year. They were absolutely fantastic about the refund. No problems at all.

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Indigo72 · 16/05/2021 18:30

They asked me to send a copy of the tickets, which I did last week, but yet to hear anything. I tried to phone before that but gave up after being on hold forever!

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Indigo72 · 16/05/2021 18:31

I don’t understand why they won’t refund if they’re open. We can’t get there as the borders are closed and there are no flights going to the USA.

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summerinthecity21 · 16/05/2021 18:33

They refunded our tickets no problem last year.

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