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Holidays

Use our Travel forum for recommendations on everything from day trips to the best family-friendly holiday destinations.

Dear holiday cottage owners

356 replies

SylHellais · 06/05/2021 23:20

We’re in one, and I felt the need to post a note to all holiday cottage owners as the following issues appear to be inherent.

  • for the love of god, just buy a whole set of matching cutlery, plates and glasses. They are not expensive and it’s massively annoying to see a cupboard full of random glasses and bits of crockery you don’t want in your own house.
  • sharpen your fucking knives.
  • buy a set of three non stick saucepans and two non stock frying pans, one small and one large. They don’t have to be expensive.
  • when women wash their hair, they need an additional bath towel.
  • a plug socket, near a mirror. Thank you please.
  • bin bags. And tell guests which bin is for what.
  • can you please fix all the small things like the seal around the wood burner which fills the cottage with smoke, or the pedal bin which doesn’t pedal, or the radiator which is stuck on full chat because the valve is broken, or the oven which is impossible to work out how to operate.

Your guests will thank you.

OP posts:
Divebar2021 · 07/05/2021 10:12

I used to own a holiday property and I can say I stocked everything you mention. All my crockery, cutlery and glasses were form IKEA so it was easy to get replacements. I also provided two towels for each person as I too like a separate towel for my hair and the mirrors were all by plugs!

This sounds ideal. Just small things that make your experience that bit nicer.

SylHellais · 07/05/2021 10:14

I’m not bothered about everything matching particularly. It’s more that it’s annoying when there’s one huge wine glass and three tiny ones. Or one tumbler then a clutch of pint glasses. Or three dinner plates, two bowls and 14 different casserole dishes.

Seriously, who the hell needs so many casserole dishes while on holiday? Nearly every cottage I’ve stayed in seems to have an alarming number of them. Oh, and those metal gravy boat things…

We usually take our own knives and frying pans too because we don’t want to eat out every night. In fact, it’s actually pretty hard to find anywhere nearby doing food at the moment.

OP posts:
notalwaysalondoner · 07/05/2021 10:22

The thing that REALLY gets me in self catering cottages is not supplying any fairy liquid, sponges, salt, pepper or oil. These things cost basically nothing and it’s so annoying on holiday to have to buy a whole new pot of salt/pepper/oil/fairy liquid especially if you’re not even there for a whole week. Particularly the washing up stuff - do they not want you to wash their dishes properly?? It’s ok if you’re driving there (if you remember to pack them) but many guests fly from abroad or get public transport. Similar to not providing bin bags - just stingy.

And yes to sharp knives! Non stick is tough because idiots scratch it, but I think it’s a cost they should just suck up - replacing the pans every six months or so. A full set from Wilkos or IKEA costs nothing.

VeryHungryCaterpillarYum · 07/05/2021 10:29

Don’t dig too deeply into why they have so many casserole dishes, I once read about a very disturbing use for them on here... Blush

SylHellais · 07/05/2021 10:36

That’s a good point about the condiments and washing up stuff. I really wish they’d tell you what’s there so you don’t have to buy everything.

We stayed in a place in Cornwall last year and they’d removed everything - no soap, no loo roll, nothing. We had to go straight back out and get it all. We anticipated the current place would be the same but it was all here.

OP posts:
sashh · 07/05/2021 10:40

Yes but some like to cook. Or it's more convenient to do so for whatever reason. It's necessary to have the option to cater for the different selves doing the self catering!

It's not just the liking to cook, if you have food allergies or certain dietary needs it's not a choice.

Warmduscher · 07/05/2021 10:42

Oh, and those metal gravy boat things…

Omg - you’re so right!

And some cream and brown kitchen appliance from the 1970s, which not only is incomplete but whose function is a total mystery, even to experienced cooks.

ElizabethTudor · 07/05/2021 10:49

@VeryHungryCaterpillarYum

Don’t dig too deeply into why they have so many casserole dishes, I once read about a very disturbing use for them on here... Blush
@VeryHungryCaterpillarYum I’m intrigued!!
UnaOfStormhold · 07/05/2021 10:53

@Pinkpaisley I dry my body while bent forward so my hair (thick and waist length) can drip into the bath or shower tray. Then I dry my hair with the same towel.

vestastilly · 07/05/2021 10:55

Loving this thread!
Please don’t advertise that you have an amazing multi jet steam shower that actually only dribbles very hot water so it’s impossible to use.
Please don’t leave the cupboards full of all the food that people have left over the past few years. Out of date food is unpleasant and very unhelpful.
It would also be useful to know that when you advertise you properly as a converted cow shed you forgot to add that is was a cow shed still and so damp that when I turned over in bed my hand went straight through the wet painted newspaper wall.
And finally when renting your fishermen’s cottage it would have been nice to know that the last fisherman had left his box of maggots in one of the bedrooms which is now over run with flies.
Happy holidays!

JillWoodhead · 07/05/2021 11:01

Please, please, please - if you are a self catering property, leave a cupboard empty so visitors can put their food in it! We don't want our cereals and packets scattered all over the work tops! I'd rather have that than a 10 egg boiler and a soup maker (that we have had in one holiday home) any day!

We also have a bag we take on self-catering holidays - a couple of sharp knives, an inexpensive chopping board, 2 trays, a corkscrew, can opener, a couple of tea towels and 2 pint glasses (so often there are juice glasses, wine glasses and small tumblers but nothing suitable for lager/beer)

Aroundtheworldin80moves · 07/05/2021 11:05

If the accomodation has an outdoor area and is marketed at families... Good quality plastic cups (the stuff advertised as picnic ware). Accidents do happen. Patios are unforgiving to dropped glasses.

Enko · 07/05/2021 11:06

@tcjotm

There have been scientific studies done about teaspoon disappearances
www.ncbi.nlm.nih.gov/pmc/articles/PMC1322240/

And the world suddenly seems like a better place Grin

redcandlelight · 07/05/2021 11:07

no no nooooo to non stick pans.
they can't go in the dishwasher and the coating scratches off easily.

Frymetothemoon · 07/05/2021 11:12

@Dogmum40

We own a lodge on a holiday park and I’m forever buying teaspoons , is there a black market for them? Do people et them ? I have absolutely no idea why happens to them but I must get through 10 - 15 a year, every year!!

Luckily everything else matches and there’s full sets of everything but as an owner the teaspoon things drives me insane 🤣

I found the answer to this at uni. They get thrown away by accident. I was forever fishing them out of the bin
LAMPS1 · 07/05/2021 11:21

Dear holiday cottage user,

Thanks for the advice. I found it useful as a check list to make sure we had it all covered.
Here’s some advice for property users. 95% of guests are delightful to have but the following helpful advice is also from experience.

For the love of god, let us know if you have smashed crockery or glassware so that it can be properly replaced. We don’t mind. Accidents happen. Don’t just throw it away without wrapping it up properly. Broken stuff is a safety hazard.

Use the dish washer and tablets provided please thank you instead of putting greasy pans and crocks back in the cupboards.

Don’t steal towels or pillows and pretend you didn’t know they weren’t yours. And don’t promise to post them back and then forget to do that too.

Please don’t take the cottage towels, bbq and corkscrew to the beach and leave them there.

Don’t block the shower and then ignore the flooded bathroom and subsequent wet hall carpet.

Don’t smoke in the property. Don’t ignore the polite requests not to smoke. Don’t pretend you aren’t smoking when you are. Don’t light the fire and keep it burning all day and night just because you want to mask the smell of weed.

Please don’t change your baby’s nappy on the sofa without a protective mat to catch the runny fall out.

Please don’t put your dirty suitcases on the white bed linen.

Don’t leave children alone in the property while you go out for a meal.

Don’t invite your friends and family to come and stay for a few nights with you while you are at the property. It invalidates the insurance.

Please do feel free to use the many slate coasters dotted around the property to protect polished surfaces from your hot coffee mugs and wet beer mugs/beer bottles. If you fancy slate coasters for your own home, you can buy them locally. They aren’t give-aways.

Dragging mattresses off the beds into another room or into the garden really isn’t good. Neither is using the sofa and chair cushions on the floor to sleep on.

Please read the instructions about sorting rubbish. It’s horrible sorting dirty nappies from cigarette ends and from old bread and plate scrapings and dirty packaging, and beer cans still half full.

Please don’t leave the outdoor cushions out in the rain. They will be wet for you the next day and we don’t have room to store extra dry ones you request because you forgot to bring them in.

Please don’t block the toilet with sanitary products. Use the bin right next to the loo instead. It couldn’t be easier.

Please don’t arrive early and expect access when the property isn’t ready yet.

And can you please make sure you know when you are expected to leave as it’s uncomfortable having to remind you that’s it 11am and cleaning should have stated an hour ago when you haven’t even got up yet.

Please empty the fridge instead of leaving your unrecognisable, stinking, week old, festering food for somebody else to sort. No we don’t want it ourselves thanks and neither will it be useful for the next guests.

Please read the careful instructions for getting to the property. If you phone us late at night and don’t know where you are, it’s not easy to help you find the property without coming out to look for you.

Please make sure you check under the beds for stray belongings instead of phoning up when you get home and expecting somebody to post it back to you. Your favourite red thong is already in the bin and gone from the property. As are your husbands socks.

If you want to be kind and sweep up the crumbs and spilled breakfast cereal and stray lego, would it be possible please to use a dustpan instead of lifting the rug right up and sweeping it all underneath.

Thanks.

backinthebox · 07/05/2021 11:27

I think the general gist of the thread is that nice holiday rental owners would like nice guests, and if everyone was nice, and nice stuff was provided by the owner and guests didn't nick or trash it, everyone would be happy. But the problem is that every guest who steals or damages a property and it's contents grinds the owners down. We got to the point where we just used to buy a massive stock of matching Ikea everything at the start of the season and bung a bit more of it in the flat each time we had a new guest. You still get complaints from people - one family might need a coffee maker more than life itself, but have no need for a potato peeler except to use it to unscrew the locking plate off the thermostat controller (see above post about guests whacking the temperature up then leaving the windows open.) Another family would complain that the coffee machine takes up too much cupboard space but the potato peeler is blunter than the one they have at home and it has Ruined Their Holiday. Personally, i would rather eat my own eyeballs these days than stay self-catering, but I can see why it would suit some people. What these people have to realise is that you cannot keep everyone happy all of the time and with the rise of AirBnB you don't have a resort manager who can miraculously appear with the random item you are missing - you are dealing often with a single property owner who is letting out their spare property.

And this too - Wake up moaners. owners have NOT been able to get to their places during this pandemic to check loads of stuff. We’ve not had access at all. Cut us some slack! Elsewhere on MN people are moaning that second home owners might be able to bypass travel restrictions and this is seen as a luxury. Unless they are travelling specifically to sharpen the kitchen knives, which is essential travel!

Crocidura · 07/05/2021 11:31

just buy a whole set of matching cutlery, plates and glasses. They are not expensive and it’s massively annoying to see a cupboard full of random glasses and bits of crockery you don’t want in your own house

You really find it "massively annoying" to use plates that don't match for one week a year? When something gets broken they should get rid of everything and buy all new?

(Also I wouldn't expect a cottage owner to keep abreast of how sharp each knife was and come along to sharpen them when needed, but having a knife sharpener would be useful. Maybe that's something that tends to get nicked though.)

Badgertadger · 07/05/2021 11:34

I stayed in a cottage that had a knife sharpener. Heaven, I tell you.

Crocidura · 07/05/2021 11:38

One place in the Lake District had no lamps in the sitting room so you had to sit with the overhead light on.

😱😱 Not... not the OVERHEAD LIGHT?? Might be worth logging that with 101.

FakeColinCaterpillar · 07/05/2021 11:55

I don’t mind if they match. It’s more if there is enough! I’ve stayed places for 6 with 3 plates.
Or when DD was small a place for 3, perfect, with a 2 seater sofa and nowhere else to sit.

DD has food allergies so we do cook a lot. I expect if somewhere has a kitchen it is equipped for use. We stayed in a tiny place in Cornwall that had a fabulously well thought equipped kitchen. It spoiled me forever.

SylHellais · 07/05/2021 11:59

@Crocidura

just buy a whole set of matching cutlery, plates and glasses. They are not expensive and it’s massively annoying to see a cupboard full of random glasses and bits of crockery you don’t want in your own house

You really find it "massively annoying" to use plates that don't match for one week a year? When something gets broken they should get rid of everything and buy all new?

(Also I wouldn't expect a cottage owner to keep abreast of how sharp each knife was and come along to sharpen them when needed, but having a knife sharpener would be useful. Maybe that's something that tends to get nicked though.)

This is going to be the Daily Mail headline, isn’t it?

“Mumsnet user BLASTS cottage owners for ‘ruining’ her holiday with mismatched crockery!”

Sadface.

Actually, I’m not bothered by mismatched crockery - I clarified that I meant when there are odd numbers of everything and mismatched sizes so one of you has a soup bowl while the other has to use a measuring jug because there’s only one bowl.

OP posts:
RussellCroweslefteyebrow · 07/05/2021 12:09

Why don't you buy your own holiday cottage and stock it with everything you want? Guests steal and break and have zero respect for other people's property. That's why they get mismatched secondhand store stuff.

Mamagin · 07/05/2021 13:04

Me! I knit or sew, and need good light. I dislike the current trend in hotel rooms to do away with an overhead light.

fiheka · 07/05/2021 13:38

@RussellCroweslefteyebrow

Why don't you buy your own holiday cottage and stock it with everything you want? Guests steal and break and have zero respect for other people's property. That's why they get mismatched secondhand store stuff.
You pay a lot to stay in a holiday cottage. It is not a cheap holiday. If some owners can manage to provide a decently well-stocked kitchen, I do not see why others can not. My pet hates though are -
  • Complicated oven etc with no instructions. I have had to google and download an operating manual at times-
  • If you advertise a cottage as being for a set number of people then provide that same number of things. So if a cottage is for 6 people, as well as beds for 6 people you need 6 dining chairs, 6 places to sit in the living room, at least 6 mugs, glasses, plates etc.
  • Do not just provide two small saucepans and think that is adequate. I have stayed in places without a saucepan big enough to boil pasta for 4 people
  • Provide decent quality furniture
  • Let people control the heating temperature
  • Clean properly
  • Do not provide ornaments, keep things uncluttered
  • Leave space in kitchen cupboards for food
  • Provide 2 towels minimum. Apart from hair, I want to have a hand towel by the sink
  • Agree with doing small maintenance jobs
  • It is a business, you are not doing people a favour by letting them stay in your house

I also do not accept the excuse of the pandemic for an inadequate cottage. You are allowed to travel to your business. So travel there and check everything is okay.

I no longer book air bnb, the quality is too variable. I use decent firms. Yes it costs a bit more but any nice cottage costs a lot to hire over the summer anyway. I do not want to pay a lot and turn up to find somewhere like my house i.e. fairly clean but could do with a deep clean and various small maintenance jobs needing doing.