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Holidays

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Flight cancellation

5 replies

MrsBeltane · 21/12/2020 18:36

DS has a flight booked from London to Salzburg at the end of January. It's London to Dusseldorf, Dusseldorf to Salzburg.
He has had an email to say the London to Dusseldorf leg has been cancelled. I've looked at the airline website and they seem to only want to refund the first flight. Is that right or should he (me) get a refund for the whole journey.
I can't find the answer online.

OP posts:
InTheLongGrass · 21/12/2020 19:10

Was it bought as a single ticket? Or did he buy them seperatly?

SeasonFinale · 21/12/2020 19:18

If bought together yes full refund. as the PP above says if he sourced them separately then no.

MrsBeltane · 21/12/2020 20:07

Thank you.
Bought together as a trip to Salzburg.

I'll phone tomorrow and brace myself for an argument.

OP posts:
MrsBeltane · 22/12/2020 17:34

Full refund promised by Eurowings.

OP posts:
SeasonFinale · 23/12/2020 21:56

Great news

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