Anyone booked with Love Holidays? How long is it taking for someone actually to call you?

[Twobigsapphires]

Holiday to Crete booked for early August. Ryanair have already contacted us Weeks ago to say our flights are cancelled. Not heard from LH yet. Website let’s us notify them in our booking of cancelled flights and states they will be in touch with our options.

Any others got any luck with this?

Your contract is with the hotel and airline; not loveholidays. Such companies only act as agents for hotels and airlines.

How did you pay for this; if you used a credit card then I would look at chargeback or open a section 75 claim against Ryanair for a full refund.

Loveholidays have been a nightmare.

Really confusing times, we are being told we can book holidays for August (including Greece) but your holiday for August has just been cancelled?! Hope you get this sorted out

I had booked my July holiday to Greece through Loveholidays. It was booked as a package, with Jet2 flights.
Jet2 are pretty on the ball, and they cancelled and refunded the flights before I'd even heard from LH that the holiday wasn't going ahead! I then had a worrying couple of weeks, where I feared that LH might say that the hotel was still happy to have us, and that it wasn't their problem the flights had been cancelled! Thankfully that didn't happen, and I did then hear from LH who confirmed that the holiday had been cancelled. My refund for the accommodation should be paid this coming week.

You won't be a priority at this stage, as your holiday isn't until August. It's annoying for sure, but you just have to wait it out, and it'll be fine.

Martin Lewis has this guidance if it’s any help.

www.moneysavingexpert.com/news/2020/07/loveholiday-refund-complaints/

A friend would get a follow up to raising something in Manage My Booking, only after getting onto their online chat (hours of queuing) and then it would be 72 hours after that.

They won't contact you until within a week or two of your holiday date ime.

@AttilaTheMeerkat

Your contract is with the hotel and airline; not loveholidays. Such companies only act as agents for hotels and airlines.

How did you pay for this; if you used a credit card then I would look at chargeback or open a section 75 claim against Ryanair for a full refund.

Is this correct? Loveholidays comes under package holiday regulations doesn't it - you pay them and they pay the companies involved, any refund goes back to Loveholidays first.

Flight refunds will come direct to you from the flight company.
Accommodation refund (plus anything else, such as transfers) will come direct to you from LH.
Everyone will get their refund, if their holiday was booked as a package. It just takes time.