TUI - anyone got a refund or flipped deposit to next year?

[jakeyboy1]

Hi
So we have to pay our holiday off next week. It's a lot and we are worried about our jobs. I know the advice is to pay but I don't want TUI having £5k of my money that I may need with no guarantee of when the holiday will be.

Has anyone who is paid in full managed to get a refund rather than credit?

OR

Has anyone managed to move their deposit to next year without having to pay the full balance?

Thanks

Does anyone have a contact for TUI other than phone?

You can try Facebook Messenger however I messaged Monday and still waiting for a reply!!

For those moving to next year - we had all our discount codes removed because they were not valid for 2021 bookings - so the 'free' amendments cost us over £500

They've updated and cancelled up to 10 July for most holidays, or November for cruisers and September for lakes and mountains.
I'm supposed to be going to Cuba, their borders are shut until at least 1st August but Tui haven't cancelled yet. I'm waiting for them to contact me.

I have a two week holiday to Greece booked for 25 July. I have paid my small initial deposit. I now have to choose between:

1. re-book for next year but prices up by 20%
2. pay balance and either holidays goes ahead but may be quite different with social distancing and quarantine or cancelled and get 20% discount voucher for next year (so same price as this year!)
3. Lose my deposit.

Not sure what to do?!

We're in exactly the same position @Spaceman1, due to fly to Greece on 21 July. We have decided we don't want to go this year, for a number of reasons can't rebook for next year and so we're just waiting and hoping they'll cancel so we can get the deposit back or we're resigned to forfeiting the deposit.

It's less than 5 weeks away so I'm assuming they're going to have to do something soon.

Thanks @ DuckyMcDuck, it's good to know we'll get the deposit back if they cancel.

Hi @Spaceman1 Got an email this morning cancelling our holiday (no surprise and a relief actually).

They've offered the options to

• book again within 15 days and get an extra up to £500
• book again up to Oct '21 and get 10% incentive

Or get back everything we have paid so far.

So we should get all our money back if we don't want to rebook.

Hopefully, you've got (or will get very soon) the same email but thought it may be helpful for others too.

Thanks for the heads up @DuckyMcDuck. I received the same email today too.

I'm relieved the holiday has been cancelled as well. The idea of social distancing on the flight and holiday didn't sound like it would be much fun. Hopefully things will improve next year.

I managed to get the same holiday next year for the same price but only with the £500 discount.

Well done - they offered us an extra £200 if we rebooked for next year but it just doesn't work for us.