Welcome to Mumsnet's holiday forum. Discuss all international travel here, including both shorthaul and longhaul trips. Related topics: UK holidays & day trips, skiing, camping & campervans.
Welcome to Mumsnet's holiday forum. Discuss all international travel here, including both shorthaul and longhaul trips. Related topics: UK holidays & day trips, skiing, camping & campervans.
Holidays
Flights Refund?
79abbot · 01/04/2020 21:35
We booked tickets for a family of 5 to fly to Mauritius next week. For obvious reasons, we won't be going and the flights are cancelled. The airline is Edelweiß and the flights were supposed to be via Zurich. I booked via a travel agency / skyscanner.net, so not directly with the airline. Because of Coronavirus, the agency is closed / too busy to reply to my emails. So nervous we won't be getting a refund. Does anyone have any positive news re flights refunds? Many thanks!
AttilaTheMeerkat · 02/04/2020 08:50
Who is your contract with?.
Skyscanner and the like are agents; they are NOT a travel agency in the usual sense of the word. They are basically middlemen who arrange flights and accommodation via their platform. You need to contact the airline in question.
AttilaTheMeerkat · 02/04/2020 08:52
Your other alternative is to contact the credit card company if you did pay by credit card.
If your flight is cancelled, you are entitled to a full refund to the original form of payment within seven days, although many airlines will be struggling to meet that deadline. You can accept, or refuse, vouchers or a rebooking but a voucher will probably be invalid if the airline later goes bust.
If you decide against going on a future flight, which is not yet cancelled, then there is no right to a refund. Different airlines have different rules over what you can do but many are waiving any charges for changing to a later flight or having a voucher instead. Your travel insurance may, or may not, cover you.
mdh2020 · 02/04/2020 08:57
Last Saturday our Virgin flight to New York was the only one they flew but we are getting a refund. They offered us the opportunity to re-book our flights to travel anytime up to next April but we decided to take our money. However, we have lost the airmailed we used to buy upgrades.
SJaneS48 · 05/04/2020 09:17
Our experience this month is that the Credit Card company ask you first to contact the airline and pursue a refund through them first.
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