Mumsnet Logo
Premium

Please
or
to access all these features

Welcome to Mumsnet's holiday forum. Discuss all international travel here, including both shorthaul and longhaul trips. Related topics: UK holidays & day trips, skiing, camping & campervans.

Holidays

Flights Refund?

4 replies

79abbot · 01/04/2020 21:35

We booked tickets for a family of 5 to fly to Mauritius next week. For obvious reasons, we won't be going and the flights are cancelled. The airline is EdelweiƟ and the flights were supposed to be via Zurich. I booked via a travel agency / skyscanner.net, so not directly with the airline. Because of Coronavirus, the agency is closed / too busy to reply to my emails. So nervous we won't be getting a refund. Does anyone have any positive news re flights refunds? Many thanks!

OP posts:
Please
or
to access all these features

AttilaTheMeerkat · 02/04/2020 08:50

Who is your contract with?.

Skyscanner and the like are agents; they are NOT a travel agency in the usual sense of the word. They are basically middlemen who arrange flights and accommodation via their platform. You need to contact the airline in question.

Please
or
to access all these features

AttilaTheMeerkat · 02/04/2020 08:52

Your other alternative is to contact the credit card company if you did pay by credit card.

If your flight is cancelled, you are entitled to a full refund to the original form of payment within seven days, although many airlines will be struggling to meet that deadline. You can accept, or refuse, vouchers or a rebooking but a voucher will probably be invalid if the airline later goes bust.

If you decide against going on a future flight, which is not yet cancelled, then there is no right to a refund. Different airlines have different rules over what you can do but many are waiving any charges for changing to a later flight or having a voucher instead. Your travel insurance may, or may not, cover you.

Please
or
to access all these features

mdh2020 · 02/04/2020 08:57

Last Saturday our Virgin flight to New York was the only one they flew but we are getting a refund. They offered us the opportunity to re-book our flights to travel anytime up to next April but we decided to take our money. However, we have lost the airmailed we used to buy upgrades.

Please
or
to access all these features

SJaneS48 · 05/04/2020 09:17

Our experience this month is that the Credit Card company ask you first to contact the airline and pursue a refund through them first.

Please
or
to access all these features
Please create an account

To comment on this thread you need to create a Mumsnet account.

Sign up to continue reading

Mumsnet's better when you're logged in. You can customise your experience and access way more features like messaging, watch and hide threads, voting and much more.

Already signed up?