Booked a 2 bed airbnb flat for me and my friend. Just days before arrival we were told due to H&S, the other bedroom was now off limits! But not to worry as there was a sofa bed and so no compensation would be given.
We didn’t push it as were scared we’d be left without a place to stay as alternatives were really expensive.
The sofa bed was OK, bur we made sure at time of booking to pay another £50 a night for a proper 2 bed.
A few other things were not ok with the place, so we got back and asked for a partial refund/monwy back. (airbnb said this was an option).
Then got a super snarky reply saying we left the place in a dump and so they were actually claiming money off us! (£200!) It was spotless!
What do I do now??!