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wrong name on flight booking - £95 charge

7 replies

wakijaki09 · 09/08/2017 03:07

hi hoping someone out there can help me. Just booked my first ever holiday with my best friend - a week in greece. I booked as lead passenger on my own computer. Now i realised that the autofill has put my name down as jacqui instead of jacqueline like my passport. I booked with loveholidays and the flight is with thomas cook. Contacted book and thomas cook wont change the details - told me to go back to loveholidays. They have just contacted me and said i now need to pay £95 in charges to correct 5 letters! £25 charge from them and £35 each way from Thomas cook. I am devasted - its taken me so long to save for this holiday. Any one got any experience of winging it? I have never used the name jacqueline in my life hence the auto fill putting jacqui instead. I dont know what to do. thanks

OP posts:
endofthelinefinally · 09/08/2017 03:23

Unfortunately the name on your booking has to match your passport.
I dont think there is any way round it.
It is a bit steep I agree, but thet have got you over a barrel.

OnyK · 09/08/2017 07:06

Try tweeting them very politely. It's amazing how much better customer services are when everyone can see their reply!

wakijaki09 · 09/08/2017 14:04

Yeah the more ive looked into it the more ive been kicking myself for making such a silly but very costly mistake A friend of mine said wing it but i cant risk not being allowed to board as it wouldnt be fair on my best friend as she then wouldnt go alone. Ive paid today - although very very relucatantly! thnaks

OP posts:
LIZS · 09/08/2017 14:07

When did you book it, sometimes you can change it within a short timeframe.

SwedishEdith · 09/08/2017 19:50

Same happened to us. With Ryanair, who you'd imagine might be awkward. But, no, resolved for no fee within 24 hours of flying.

Mychildcouldnotbreaatfeed · 09/08/2017 19:53

I did this with a Flybe booking going to a family funeral.

I was totally skintoid and rang them crying down the phone and they waived the charge [blish] thank you Flybe

ItsLikeRainOnYourWeddingDay · 14/08/2017 16:13

Do not wing it! Confused

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