Anyone used Hoppa or Shuttle Direct?

[beatricequimby]

Thinking about booking airport transfers between Palma and Puerto Pollensa. Anyone used either Hoppa, Shuttle Direct or any other company they would recommend? Don't want to use the local buses for transfers because of the flight times and am definitely not hiring a car.

Used hoppa...or rather, didn't use... absolute rubbish. Didn't turn up, didn't answer calls or emails...avoid at all costs.

Used them loads with no problems. Last year was a bit if a delay waiting on next flight coming in but transfer was quick

I've used Hoppa numerous times with no problems either. In stark contrast to another firm we used (name escapes me) who didn't turn up or answer my calls.

Thanks everyone.

Bingoandhop was this is Majorca?

We always use Hoppa from the airport to PP and have never had a problem in 10 years of using them. I think bingohandjob must have been unlucky.

Thanks Agent, that's good to know.

If avoid Hoppa like the plague - do don't pick me up last year in Cyprus and took 5 months to reply to my complaint and initially refused me a refund as they said they were there. I asked them to prove it and they sent me a photo of their stand - which had a supplier name on which bore no resemblance to the supplier details on my confirmation.

Against my better judgment I used them for a customer this month due to price - low and behold the taxi didn't turn up for the return journey and the customer wasn't contacted despite the fact they had phoned them earlier that day to remind them. Never again - the aftercare is abysmal.

Have used shuttle direct loads of times with no issues, also holiday taxis.

didnt pick me up

Quite often your hotel will have links with taxi or transfer companies and can help arrange it for you

We are in a self catering apartment and there are six of us. Don't want to go for something cheap and unreliable but don't want to be totally fleeced either. Hmmm...

I have used hoppa for years and always been great - and very good value!

Totally disgusted with this company- Hoppa. Never use this Hoppa. They aren’t the cheapest either, but I thought the reviews did not look too bad. How wrong I was. Never again. I usually never write reviews, but now I know the importance of reviews. I have warned all my family and friends never to go near this company. Please avoid or your holiday will be full of stress and worry. I booked an arrival and return journey from Doha thinking this would save me the hassle and airport taxi fares which are usually extortionate. However, before boarding my flight to Doha from the UK- (7hour flight) I received an email highlighting that the driver had turned up at the airport to pick us up and we were not there. Ridiculous Hoppa had mixed up our evening arrival time with the morning time and had the cheek to blame me for it, even though I had given them the flight details. I rang Hoppa’s emergency number after being put on hold and going through so many options which was so unclear, I finally spoke to someone who was more useless then a chocolate tea pot. They kept shifting the blame to me like a broken record player and said the flight details were wrong and so was the timing. I asked Hoppa to contact the taxi firm to confirm they could re-arrange the pick-up for us and for them to investigate this before I boarded my flight. She put me on hold for 2mins and then said she just spoke to them and they did not have the capacity to do so and the taxi firm could not find the flight details either. I asked to speak to a manager who was even more useless then the first person I spoke to. I asked Hoppa to arrange with another taxi company and they refused stating they only have one company they use in the whole of Qatar- Doha. Ridiculous. They did not even have a contingency plan for emergencies. She kept shifting the blame and did not want to help at all. The pathetic thing was there was x7 hours before my arrival and they could not even arrange a taxi for us? I then sent them an email to cancel my return journey after I landed, and they did not reply to me at all. I contacted the taxi company they had arranged with in Doha directly and they told me that Hoppa had not even contacted them about the missed transfer nor spoken to them about re-arranging the pick-up which they could have done. Furthermore, the first contact they had from anyone for my booking was from myself. They also informed me that the flight details I had provided were accurate and it did say evening flight, so they attempted to contact Hoppa, but no one picked up. As a result they had no recourse but to cancel. Basically, Hoppa lied about the whole thing to shift the blame and did not even contact the taxi company as they said they had. After I directly cancelled in advance my return transfer with the taxi company in Doha, Hoppa replied to my email and cancellation request via email x3 days later. Totally useless. 5 months later they still have not resolved my issue or complaint nor gotten back to me even after numerous promises to do so. The icing on the cake was: the airport taxi fare to and from the airport in Doha was less then half of what I initially paid to Hoppa. Uber was cheaper! How ridiculous and it was so straight forward. Will never use this transfer company again.