Anyone booked with Loveholidays.com

Poppiesway · 2016-12-28T23:10:51+00:00

Hello, I've booked a short holiday for ds2 and I next year. First time I've taken ds2 abroad (single parent). I know the hotel as I've stayed there before and flights all from a well known company. However just looking though their fb page and there's a few people complaining about them. Which has worried me now. I'm sure the majority of people have no problems and it's the minority that complain.. but they have put the wind up me now [confused] Has anyone here booked through them and had any good or bad experiences they can share about the company for me.. ideally I want to put my mind to rest and it will all be fine...

wasninah · 28/12/2016 23:15

I did this year, around the time there was a scare about another online holiday company going bust, and like you I was a bit worried! however everything was fine. Like you I am a single parent so holidays feel quite a responsibility. However you should be fine - enjoy!

Original poster

Poppiesway · 28/12/2016 23:44

Thankyou,
I've driven the dc all over the uk on holidays myself just not abroad. Ds1 (18) no longer wants to come with us any where and thought I'd be brave as it's only one of them and fly abroad!
I was tempted to book it all myself but it was the paying in instalments that appealed to me.

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HeadDreamer · 29/12/2016 07:29

I did a couple of years ago.

time2answertoday2014 · 29/12/2016 18:59

Hi, I booked with them few weeks ago to go Fuerteventura for a week. I'm also a single parent and it was the first time I booked with Loveholidays and they were fine, go my documents straight away. We just got back on Christmas Eve. I was one of lowcostholidays casualties, but got my money back through my bank, so I understand how you may be feeling, and I'm now weary who I book with. Thomas Cook also does monthly direct debit. You can also try "On The Beach" "EasyJet holidays" After my fiasco with Lowcostholiday, I booked with EasyJet Holidays, to Majorca but again it was last minute and everything was fine. And I had the best holiday ever. At one point I was just gonna book with British Airways. But I'm glad I didn't. I will only ever now do last minute booking - (2/3 weeks before) as I cant handle the stress I went through with Lowcostholiday - the company that went bust 5 days before I paid for my holiday, but that's just my preference. All the best.

Original poster

Poppiesway · 30/12/2016 10:08

Im trying to ring them now and been on hold for 15 mins so far..
They've taken my deposit from bank but still no confirmation of holiday or paper work emailed through.. Even though it's past the 72 hours :(
Trying to sort it out.. Fingers crossed it will be ok..

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Original poster

Poppiesway · 30/12/2016 10:11

Apparently they have no booking confirmation still from airlines or hotel.. But they're happy to keep my money
I have to wait for them to ring me back now..

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time2answertoday2014 · 30/12/2016 10:29

Hi Poppiesway, oh dear, when are you due to go on holiday?

Original poster

Poppiesway · 30/12/2016 10:32

Not till June.. hopefully they will sort it out. Frustrating that they take the money without actually confirming there's places available!
I'm just worrying as it's first time I've booked to take ds2 anywhere and is a lot of money to me :(

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time2answertoday2014 · 30/12/2016 10:33

Oh, misread your post. Ok Due to go next year. They should still provide you with confirmation. Write on their Facebook page, send an inbox to them with your LV details requesting the confirmation.

time2answertoday2014 · 30/12/2016 10:39

Trust me, I know exactly how you are feeling. Sometimes I feel like just closing my eyes and going to Thomas cook / Thomson / in person just to get satisfaction, but its a lot of money to spend on a holiday just for 1 adult and one child, especially you have to pay adult fare for the child, which I did in my case. I'm sure they will be ok its ABTA and ATOL protected.

Original poster

Poppiesway · 30/12/2016 11:00

They're investigating and will get back to me today they said.. fingers crossed.

I had a quote from a travel counsellor and it was really expensive. One of my work colleagues used to be a business travel agent and told me it was too much money I had been quoted. She quickly looked it all up separately and it was much cheaper! Going through this company was about the same price (the cheaper price).. I'm just so nervous when I'm not normally!

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time2answertoday2014 · 30/12/2016 11:47

Fingers crossed.

Will check later to see how you've got on ok.

L0veholidays · 30/12/2016 13:01

Hi Poppie,

I'm sorry to hear that you've had an issue with your booking. Would you be able to drop me an email at [email protected] so that I can take a look and assist?

^Andi

Original poster

Poppiesway · 30/12/2016 16:05

@L0veholidays I have done Thankyou

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time2answertoday2014 · 30/12/2016 20:49

awesome.

Original poster

Poppiesway · 02/01/2017 22:12

Still no confirmation from them they said it would be done as a priority by 2pm Saturday.. nothing. Have emailed them again requesting a refund of my deposit if they are unable to confirm my booking!

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user838383 · 21/05/2018 06:53

This reply has been deleted

Message withdrawn at poster's request.

Fintress · 23/05/2018 21:05

I think it depends on your agent boopsy so best check with them. We used our phone for our hotel and taxi transfer last holiday but it was made clear in our booking conditions that this was acceptable.

Jimos333 · 14/08/2018 23:04

Soooo angry with Love holidays!!!! Joke! This company are nothing more than a cheap broker for sloppy, cheating low budget holidays. Organising deals with sloppy third rate providers who, when they misbehave and con you out of your money are powerless to take any action. Not like a mainstream provider, as they are brokers, when the provider, who actually arrange the trip, stitch you up!

Love holidays have no power to intervene with their third party providers... Full Stop!!!

Don’t book with this lot! Stick to main brands like Thomas Cooke or TUI, who at least have some say in the sloppy actions of their providers, when they act badly.

I booked hard rock and they swindled me out of nearly £1,000, as I upgraded to “rockstar” but when I arrived they tried to charge me again or forefeit.

Love honey admitted the errror and then said they were powerless to act. Even after the event. My Quandry - pay an extra £1,000 at the desk or lose the £1,000 that I had already paid for the upgraded holiday??? Why?

I lost out on my room, food, upgraded drinks package and VIP status (restricted areas) that I had paid for. I got no extra benefits on my hols, although I had paid the extra money for the privilege.

The hard rock said pay again or you don’t get the upgrade. But I had paid £1,000 gbp already to love holidays. Where has that money gone? Who knows. All I know is that lovehoney admitted the error but were not able to address. Joke!

On the basis of what I lost I could have booked through a mainstream provider a lot cheaper! So this is site is a joke, con and damn right bunch of thieves.

I gave them 3 months to resolve. Slippery, dodgy company which I advise you to adviod. Would never use them again. Don’t bother complaining unless you like to be fobbed off with templates saying their sorry. They know that the staff at hard rock scammed me and they were powerless to assist. Useless protection, when it all goes wrong, Go to a known brand like Thomas Cooke, when things go wrong, with them, at least you know they’re (TC) are a well known and reputable brand not these monkies.

Haven’t heard the last of me either.