Hello hope someone can help me sent in 3 children passport renewals in by royal mail signed for on the 30th of April and by the 1st 2 of them had been printed and sent back to me. My middle dds passport was not processed and I got a letter saying due to you not including old passport we can not process even though I had sent them the old passport which was not due to expire till October (regretting even applying for renewal now). Called up the number on the letter only to be told I have to Complete a lost passport form even though it's them who lost it. Filled in form and sent it by special delivery and have been calling since. We travel Monday and can not afford to postpone travel or loose the whole holiday. We only ever get to travel once a year and this is important as this year has been a particularly hard one for the kids. I have been promised a 48hr call back but I'm so stressed does anyone know what else I can do. By the way it's funny that the passport is missing but they still have the application and the countersigned photo in their posession I have been told the examiner will process when they can.. Please help