Hi, I have been told that they are not even looking at pasaport until the 3 weeks are up but you can't upgrade until after those 3 weeks. Been told I should here back off Liverpool by Thursday but if not to ring the 0845 number (which takes hours to get through) they say that they can only upgrade if your holiday if within a week but are prioritising those who travel within the next 48 hours. I hope I get my passport back soon, as I travel on the 3rd, next Thursday! Does anyone have any advice?