Anyone done Fast track? help please!

[dipitydoyou]

After reading all the chaos in the papers last week I decided to book a fast track appointment in Liverpool for my daughters straightforward renewal (we aren't travelling until early august but this holiday has caused enough agro so didn't want to take any chances)

They said they would email a barcode/confirmation and this hasn't happened, I rang the 0300 number and they said they must have misspelt my email address (despite me spelling it out twice) and they cannot issue out another.

I gave my booking reference number and they confirmed her appointment and said this will be all I need to gain entry on the day. But I'm worried sick we'll be turned away. I'm not overly confident with their assurances now.

Has anyone done fast track recently? Did you need the barcode or was the booking reference number enough?
Thanks

Don't worry you will be fine! I had fast track appointment last month at liverpool. I didn't even take my booking reference to liverpool as I forgot with all the worrying!. I initially booked mine for one day and got email confirmation and reference number. I then changed it as the info I needed hadn't arrived but they couldn't send me the info again (as new reference needed etc) as system doesn't allow. So I just wrote number down - then forgot it!

Your name will be on system so as long as you have your i.d. then it's fine. They will offer your premium on the day too if eligible. I went for fast track, they offered premium and as I had a party in the afternoon, they let me pick it up two hours later!

Jamtoast12 Thankyou! It's given me a sleepless night!

I spelt the email address out twice so how they got it wrong I don't know he was very reassuring on the phone yesterday when I rang to query- I think he could tell I was a woman on the edge but I wasn't sure to take him at his word.
You've made me feel a lot calmer.

Don't think we're eligible for premium as its a renewal for DD who is under 16 but happy to take it if we can otherwise a week is fine. We don't fly til August but this holiday has caused enough agro - £40 extra seemed worth it for my nerves sake!

Thanks again.