Please help. I applied for a first british passport accidentally instead of a renewal. I have been told that i had to withdraw that application requesting my old passport back and supporting documents and reapply for a renewal. After losing 72.50 from the original passport i sent the letter of withdrawal requesting my documents back of which they received on the 9/5/14. After calling on the friday after to see the progression of the documents getting back to me i was told i haven't been processed to be withdrawn, they then got someone to call me back within 48 hours. That was over a week ago and after calling back on the 0300 number for 2 days straight, they told me that i will be called back another 48 hours later. I am yet to receive this call. I fly on the 17th June but the holiday company need my passport details 10 days before i fly. I am getting very worried that the incompetance of the 0300 helpline and the call back service is going to ruin my holiday. I am willing to drive to durham or liverpool to get the same day service, but will this be a possibilty without my old passport - surely they will have all my details on the system if i prove my identity in other form? :(