I applied to the Passport Office Durham last Thursday for my son's 1st British Passport on the Fast Track Service. He needs to travel tomorrow! Caught the Train costing £126 return from London to Durham. Informed them that I needed the passport latest by today. They assured me that that could be arranged and I should call on Monday 19th May. I called over 50 times on Monday but could not speak to anyone. Got through a couple of times and was told an e-mail was being sent on my behalf to the Durham Office. Yesterday, I called again and was told it had been sent to the Courier people. They gave me the Courier office number to ring. Upon calling the Courier Office, the Courier Office said they did not have the passport and that the Passport Office in Peterborough checked and found out that they had made a mistake in spelling my son's surname. I have been trying to get the Durham number to get an appointment today so that the amends can be made and I can pick up the passport today at Durham.
CAN ANYONE PLEASE HELP? I HAVE SPENT OVER A GRAND NOW ON THIS, RUINED TRAVEL PLANS ETC, FRUSTRATION AND EMBARRASSMENT FOR THE POOR KID WHO HAS DONE NOTHING WRONG TO DESERVE THIS!