We were so excited to have identified a "Family Adventure" trip that sounded fantastic. More than we usually spend on a family holiday but DC (10 & 12) have never been abroad and we think it's time their horizons were widened. For this reason we don't want an AI/beach holiday but are also not confident travellers. That's why the explore trip seemed ideal - get to see the "real" country (Spain & Portugal) but have the legwork done for us.
Anyway, the website crashed twice when I was trying to book meaning I didn't really know if we were booked or not, several hours later I got 2 confirmation emails but when I called the company to make sure I'd only made one booking, they had no record of either of them.
I made the booking by phone and they were going to get back to me to confirm flights. Didn't hear anything for 3 days so I chased only to be told they'd booked the return flight from the wrong airport! (They argued with me when I explained they were wrong but eventually conceded that the tour ends at a different airport) They were going to call me back when they'd found the flights from the correct Airport. That was on Tuesday.....
If it's this hard to book, I have no confidence in it actually being a stress free trip so am going to look elsewhere. Any recommendations?