OK, please note we went for the Christmas Extravaganza so the whole park wasnt open, only the thomasland bit. The kids loved thomasland, some really great rides and fun had by all. The fake snow was brilliant, DS thought it was magic!
THe food is vile, think standard themepark crap, sausage rolls and pasties sat out under heatlamps for hours and plastic paninis... bring food!!!
My 2 year old went on all the thomas rides exept the troublesome trucks coaster as mummy was scared, the 4 year old loved the diesels and I had to endure it 4 times... No queues at all so well worth going in winter if you just want thomas land!!
Staff good, santa was fab (one of 6 operating in the castle, talk about milking it!) and all in all very quiet but thats how we like it! Lots of cover and heatlamps so we werent cold.
I have no qualms with the park, its what it is, even the softplay was very well organized and lots of helpful staff, but adults can not enter the climbing frame so my 2 year old couldnt enjoy it as he didnt dare to go. THe four year old asked for help and a kind stafflady took him round and down the slides. So a bit of a strange setup but I suppose good.
THe hotel is a licence to print money, its milking parents for every penny and I dont think its worth it. DONT pay extra for the charachter breakfast unless you think its worth 8 pounds for a balloon and a piece of paper saying you had breakfast... its the same breakfast room, same food, just a staffmember dressed as Mrs Hat who chatted to us for all of 1 minute.
THe character room was lovely and the kids loved it, they have little DVDs in the beds and lend you dvds to watch. but for 100 pound extra not really worth it. The normal rooms looked lovely, nice clean and bright. Again the dinner was abysmal.
Staff in the hotel were sweet but didnt volounteer any information, we had to ask about everything and even though we asked we werent even told we could drive the car down to the entrance of the park, instead we took the land train down and up again, you would have thought the receptionist could have offered up the information as we asked what to do with the car and she said take the train...
We asked why there were no toy trains on the multitude of play tables and were told they are there to encourage parents to buy the overpriced toys in the giftshop...and once you do other kids want to play with them and you have a major fight on your hands. TOtal Hell if you ask me.
Not much information from the hotel, we didnt find the play area inside, and were to late for the entertainment (thank god)... THere is a playground outside.
Having stayed at the Legoland hotel that experience was much much nicer, the food was still average but the whole experience for the kids was lego mayhem from checkin to checkout. This just seemed a bit blaaahhh wishy washy in comparasm.
There was a big birthday function on as well, so the hotel was full of guests milling about half drunk which didnt quite fit with the family atmosphere.
IF you see if for what it is and hold on to your purse you should have a great time!! again the park is great fun for little thomas fans Im not so sure of the hotel. Look for a nice b&B or travellodge instead.