Message from Heb7 - reposted by MNHQ without name of customer service person at Legoland's request.
My husband and family went last week. They had a great time. However, when a family of 4 pay £103, they were disgusted to see that some attractions inside require you to pay. OK, they are optionnal, but what 4 year old understands that? Even though it was a school day, still had long queues so impossible to do everything you would like to.
Refreshments expensive, e.g. they charge £1.75 for a 75cl water bottle. I contacted their customer service dept. Their reply is :
"Thank you for your comments regarding your day out at LEGOLAND Windsor. We do appreciate that for some families it can seem like an expressive day out but for the price of £30 per adult and £23 per child we do offer over 50 interactive rides, live shows and attractions that will keep the whole family entertained all day.
Our prices compare very favourably with other local attractions and fun days out, such as cinemas, football matches, ice skating etc which are for a much shorter duration.
In regards to the extras that we charge for such as the driving licence (license without picture is given out free of charge) and gold wash medals, these are very much an optional extra that guests have the opportunity to take home; it is completely to the guest's discretion.
We also understand that for large families our food and beverage prices can seem expensive however they are also competitively prices with other theme parks and attractions. We also welcome guests to bring packed lunches and offer picnic areas for guests to enjoy their own food and drink.
Please do not hesitate in contacting us again if you have any other queries or comments regarding your visit.
Kind regards,
Visitor Services"