Passport still not arrived - we're due to travel on Saturday

[busymumto2]

i'm absolutely desperate my OH's lost his passport when we moved house and his new application has been with the Peterborough office since the 17th July, they have taken the money but we have no sign of the passport. We have tried and tried over 30 times speaking with various people but everyone has been really unhelpful and obstructive. We have been told it will not be with us by Saturday (we were due to travel on Sunday 12th August) and we cannot upgrade / collect the passport. I have 2 sons (5 & 3) who are devastated that daddy is unlikely to be able to go on holiday with us. So upset, if anyone could help we'd be forever grateful!!! x

bump

Call Peterborough directly (not the 0300 helpline - really unhelpful)
I called them directly on Monday morning (they had my passport since 17th July). I upgraded and mine arrived today by courier. Mine was a just a renewal for my son though. number is 0845 129 0055. Good luck!

busymumto2 Sorry that last post for you. By the way when the recorded message says the line is temporarily unavailable keep holding on. They answer eventually.

Thanks so much for all your help. Our local MP seems to have sorted it for us! So grateful! We have an appointment on Friday to collect although I cant bring myself to believe it until I see the passport for myself. Fingers crossed!

Wow you are well connected

lisad123 - I was massively clutching at straws to be honest!!!!