i'm absolutely desperate my OH's lost his passport when we moved house and his new application has been with the Peterborough office since the 17th July, they have taken the money but we have no sign of the passport. We have tried and tried over 30 times speaking with various people but everyone has been really unhelpful and obstructive. We have been told it will not be with us by Saturday (we were due to travel on Sunday 12th August) and we cannot upgrade / collect the passport. I have 2 sons (5 & 3) who are devastated that daddy is unlikely to be able to go on holiday with us. So upset, if anyone could help we'd be forever grateful!!! x