Well, DH misread the flight times for our package holiday. I phoned the company to say it was strange that we were flying out in the afternoon/evening but returning in the morning and they said they couldn't do anything about flight allocation. (I took DH's word for it, and didn't check the details)
In the event, we missed the flight and paid a lot of money to get to the destination 2 days late. Do we have any comeback? The conversation to the company the day before was not recorded.