Hi,
Not sure if this is the right forum but wanted to just say how disappointed I was with this place today.
The main gripe I have is that I took two children in and a 15 month old baby who was unwell and fast asleep. Their policy is to charge for all babies after 1 year, so they wanted to charge £4. I thought this was ridiculous as she was fast asleep. I offered to sit right by their desk so they could check on me and if she woke up I would obviously have paid (although she wouldn't have been in the mood anyhow as she was under the weather with new teeth coming through. They totally refused. I could not bring myself to pay £4 just to park the pram.
Fortuately, my husband was with me so he ended up walking around outside with her for two hours (and she did not wake up as I expected). I can understand charging but surely they can use some discretion - especially when the place is empty and you can see if I am going to run off and give her a free play. And they were just so rude - explaining that if she is on the premises she pays. Full stop.
Also, it was boiling hot - yes, it was a hot day, but this place is stifling!!! Both my children came out drenched in sweat. The toilets also left a lot to be desired and there was no soap.
So.....that's it. Gripe over. But I sure won't be going back there.