@Frazzled6
The pandemic has certainly highlighted that there is a lot of unfairness within the whole university experience. I think universities probably take advantage of the fact that 18 Yr olds are very keen to leave home and be independent so accept what is offered which isn't always fair in terms of level of education offered and accommodation costs. There probably needs to be a set of standards that need to be met to justify the tution fees..likewise accommodation.
I think Uni's are struggling to adapt to the, entirely reasonable, demands from students for value for money, when they're paying £9250 per year for tuition and typically £6000 for a tiny flat with shared facilities!
Uni's are run by (obviously) older people who would have had their Uni experiences 20/30+ years ago before tuition fees were so high, when they got grants rather than loans for living costs, and when accommodation was a lot cheaper (usually far more basic to justify that).
There still seems to be an attitude from management that students should "put up with it", which is what they had to do 20/30 years ago. Students nowadays, when they're paying £15k p.a. (more if from overseas) want value for money. Students are a captive audience - Unis are pulling out all the stops to get them signed up (open days, outreach services, etc), but once you're contracted, it's basically "suck it up".
I can see that a lot of universities are going to see their student satisfaction survey results plummet due to 2020. Some Unis seem to have done really well coping with it, whilst others just lurch from one crisis (of their own making) to another. Just look at campus accommodation - some unis have freely offered discounts/refunds or early termination of flats - others basically did nothing until students started rent strikes. Also food whilst isolating - some unis provided free basic food, others wanted to charge a whopping £17 per day for a basic food box. Like I say, satisfaction surveys will highlight which did well and which did badly, and that WILL affect future applications as modern students look at review sites/survey results etc.