We sent through all the required documentation re Household Income Checks around the 20th July and we have just received letters (one to myself and one for husband) today (26th August) asking us to send the financial documents as they hadn't received them! However at the end of the letter is also says, "If you have already returned the Financial evidence form to us, you do not need to respond to this request."
So where are the forms? (I am assuming they are caught up in their system - as I sent the two letters separately and would have to assume that they both aren't 'missing'!) So how long do they take to sort this out? In your experience, as this is our first interaction with them. Will it be done by the time our DD starts university!