Hearing aids CIC Issues

[Boydylannumber1]

I have widex cic hearing aids they are a game changer I love them as I hear everything now however I've had them since August 2023 so a year. They have both been back to get repaired one last may just stopped working because it's in ear canal they are sent off take 3 weeks to.come back last month the opposite one same thing stopped working. The audiologist said it happens same with over the ear one but you just get a replacement immediately, witj in ear they need to be sent off, ive no idea the issue they just send iff and cine back fixed..any one any experience with these is it just gonna keep.happening so annoying. They cost 4k

Are they still in warranty?

Yes 4 years warranty 3 left they send them off to be fixed I was just wondering if this is a normal thing

I have similar but they are the Phonak brand. Brilliant pieces of kit. Have them since 2021, and knock on wood haven't had a problem yet. Occasionally they stop working but I was advised by audiologist to turn them off and back on to reset and that works great, and takes seconds to do.

Have you a button that you can turn on and off to reset? I'm guessing not as the audiologist would have known this, but still.....

Mine were the same price as yours.

Thanks for reply no, no.off button each time I've an issue they need to go back, I love them too just this is so annoying

It is very unfair/frustrating for you to have to suffer deafness for weeks at a time like this. The product must be faulty.

I don't want to sound like a harridan, but I'd insist on a new set, hearing aids are disability aids in my view and it's obvious that yours are not working properly. In fairness you have given the repairs a good shot, but it's not good enough really is it for £4,000 of an outlay?

I'd ask for a replacement. I couldn't function without mine for an hour not to mind three weeks. Be firm and get new ones. I'd say you are covered under the Consumer Act, or whatever it's called now.

Yes if it haooens again ill u sidt in now ones I've moderate hearing loss but I certainly need hearing aids it's in work mostly where I suffer most..