So my dad's gp said he needs to move to online prescriptions they gave him a letter explaining what to do. I set up an app on my phone called patient access, used a code they gave to link to his gp then all his details were on the app and I could order his prescriptions.
Worked fine until I logged into my NHS online to check something. Now if I login to patient access it has my dad's name but my gp and prescriptions.
I've tried logging out and back in but it is still the same. It's the same email for both accounts but different passwords., yet it still has this combination of dad's details but my gp/prescriptions.
I've tried messaging patient access but no response. Any idea how I can resolve this. ? I'm trying not to involve my dad as he only did it in the first place because his gp told him to.
He's really wary of giving out details so won't let me have his nhs details (although I obviously had them previously) but he wants me to resolve this!