@lucysmam "Sensing hostility" is such cuntish passive aggressive therapy speak language (and would escalate my hostility to nuclear capacity). Of course cancer patients will be tired, in pain, upset, irritable and so on sometimes. I've noticed that when I'm doing admin, phone and so on, the person on the other end is at work so they think I'm at work too, and if I'm tired or moaning or preoccupied or can't speak clearly or am grumpy (this last frequent) they sound all puzzled and as if I need to try harder! I mean I do try to be nice to them. But feck!
Re the deny thing. I was talking to my lovely palliative doc about the language used by doctors and the arrogant and dehumanising things GPs and consultants used to put in letters that weren't seen by the patients, back in the 80s. Which I saw back then when I worked at a rather shite little medical clinic. And I brought up the use of "deny" as it's so upsetting for people. And she said it's just the standard language they use to say patient reports x is not happening, and it's neutral and doesn't imply that they don't believe the patient.
I pointed out how upset patients get because it sounds so bad and as if they are accusing patient of lying, and she agreed that it needs to be changed. But how do you change the bad practice of a whole profession across different countries? Because it's the same outside the UK! I'd like to hope if they get enough feedback from angry patients things might change but it's likely not the first thing on anyone's mind and it's so pervasive.
Anyway wishing you much coffee and cake and a good mental break from it all. ☕🍰
@Fantasea Oh the description of you crying in pain during stitching... how could they? I mean they can numb the skin for small procedures anywhere surely like having a mole out in a drs surgery? I am so sorry that happened to you.