After seven years of reporting episodes of acute chest pain to my GP practice and being told "We have no idea what this is", I finally got a referral to Cardiology and, after some hiccups, was diagnosed with a heart condition that could result in my death. It's serious, potentially really serious. Letter sent from hospital to GP practice in the usual way.
A year later I was having migraines and went to see a GP who prescribed medication and gave me detailed instructions about how it should be taken. When I picked it up from the pharmacy, the instructions on the box were very different, so I looked it up on the BNF and the first contraindication on the list was my heart condition.
I called the surgery back and it went something like this (speaking to a GP)
I'm a bit concerned that the tablets your colleague has prescribed for migraine are contraindicated because of my heart condition.
You don't need to worry about that. You don't have a heart condition.
I do, you should have a letter from the hospital dated ....
Pause ... frantic tapping
Ah, so you do. We didn't put in on your record because we couldn't find a code for it. I'll do it now.
More frantic tapping
I can't find a code for it either
I had to suggest various alternative names until she found a code that almost fitted.
That was not the end of my problems. I have never had an annual check up, even though it says on their website that if I don't they can't look after me safely, they refused me ambulatory BP testing recommended by the cardiologist before I start to take additional medication and they have just removed my current medication, which is potentially lifesaving, from my prescription list.
Still waiting for surgeries round here to open up post-pandemic so that I can move.