Archives.com

[hollyisalovelyname]

Help Please.
I just signed up with them. They have my Credit card number and now as I try to sign in- they welcome me back - I had signed out. Yet they say they don't recognise my password. When I go to reset my passport a message states they do not recognise the email address.
What can I do?
The number in the contact us section is not a UK or Irish number.
Help please- what do I do 😰

Contact your credit card provider ASAP

Thank you. Anybody else use them?

Just beware.
I can't contact them.
They won't accept my email address to give me a new password.
It appears to be an American number and is 'out of service'
The hassle now to ensure I am not continually charged by them!!!
Those interested in Family History investigations Beware of Archive.com

www.complaintsboard.com/complaints/archivescom-omaha-c575896.html

The reason you can't call 1-888-896-4442 is that its a toll free number and international calls to those mostly can't be processed. Also they are EST so 09:00 there is 14:00 here.

You should cancel the payment at your credit card provider saying you think it is a scam. Then write to them cancelling.

Archives.com
Attn: Customer Solutions
360 W 4800 N
Provo, UT 84604

Thank you so much. I rang the credit card company and everything has to be put in writing. It's the hassle of it all ( plus the financial implications) and I have enough stress in my life without this 😰

Just hoping the registered letter I sent to their headquarters in US will do the trick. And informing my bank by letter.
I am so cross with myself for not realising there is no such thing as a free lunch ancestry check.
Beware anyone else thinking of signing up to Archives.com.
I shall keep you posted re reply from Archives.com

cdtaylornats
Thank you soooo much for your help.
Because of your help I got it sorted.
I shall donate a €10 to a charity of your choice.
I am not in UK, so keep that in mind when choosing the charity please.
I don't have a PayPal account either.

holly - I am a supporter of hospices - so if you have a local one that would be great, alternatively any childrens charity.

I'm glad you got it sorted out.

👍 Will donate to a hospice and again, many thanks.

cdtaylornats
I donated €10 to a local hospice on your behalf for helping me.
Again, thank you.