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DD's new laptop connected to our wifi but it wont recognise the ip address?? Any advice for a novice?!

4 replies

4andnotout · 16/09/2008 22:56

DD1 recieved her elonex web book today (very ) and while it says it is connected to our bt homehub it says the ip address is unrecognised? Help anyone?

OP posts:
EvelynsDad · 17/09/2008 11:28

That's a very strange error are you sure you've got it right? I would guess that the laptop coudn't get an IP address off the router for some reason.

Where does the error appear?

4andnotout · 17/09/2008 16:01

Hi thanks for replying, i have entered the wireless key and it says that its connected but IP address invalid. The signal strength is 96% and it is working fine through my laptop. Im so confused!

OP posts:
Cosette · 17/09/2008 19:44

Do you restrict MAC addresses on the router - if so you will need to add the MAC address of her laptop ethernet port into the allowed addresses.

EvelynsDad · 18/09/2008 08:52

That's rather strange.

I'm still unsure what exactly is saying the IP address is invalid. Is it one of the applications?

Does anything work? Can you web surf or send email?

Normally the router (home hub) supplies an IP address to the PC and it's hard to see how it could be invalid. If that failed I would expect an error message saying that it couldn't get an address, not that it had an address but it was invalid.

Try googling for "IP address invalid bt home hub" and see if anything rings a bell. This page has some troubleshooting tips.

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