Please help my friend

[lou33]

She got a new laptop a couple of weeks ago, but today when she started it up, it wouldnt let her do anything, and now she has just a blue screen of death on start up

doe she need to take it to a professional, or there a way of trying to sort it herself?

I am alarmed at the blue screen of death.

Can't offer any solutions, but hope a proper geek will be along soon.

i suspect she will have to take it to a techy place, but i said i would ask anyway

i have sent her a text asking her

Doh! Okay, I'm going to have to remember from years back before I defected to the dark side (now a Mac user).

Righto, she needs to turn it off, let the machine properly go off (no whirring of hard disks etc). Then turn it back on and IMMEDIATELY hold down F7. This will boot it up in safe mode. If it works in safe mode it is fixable without expert help most of the time. If this doesn't work, she's truly banjaxed sorry!

Let us know whether she manages to get it working in safe mode and then I'll relay the next step to making it happy again

See....said it'd been a while. LOL

new for her i dont know if it is new, new iyswim

right she said that it said something about a start up problem, and now it wont switch off

Are you sure your friend isn't my MiL?

Tell her to turn it upside down and shake it (she has an etch-o-sketch right? )

Seriously either remove the battery or hold down the power button until it clicks off and the hard disk stops spinning (it goes quiet).

i will tell her

watch this space, i will report back asap

she is calling me back after eastenders lol

hahaha

ok all of that didnt work, she just had a black screen, so i told her to take it to a shop

Did she put the battery back in?

Actually she's not the worst I've ever had, I once had a secretary who I convinced that the temperature control unit for the room was a voice activation unit for the photocopier:

'Two copies, staple please'

lol yes she put hte battery back in

it brought up the blue screen which said i some error code and a start up problem
but then went to a black screen

Ah, sounds like it's banjaxed then.

Bugger. Shame you aren't near me (you aren't in North Oxon are you?) I know a really good cheap fixer.

no we are in surrey

thanks for trying to help though