Helping DM with her iPad

[rara67]

Bought DM an iPad last week as her old tablet is so slow and she’s indoors now for 12 weeks. She’s used to going out every day to do yoga, choir, tai chi, volunteering or meet friends. Her yoga teacher has sent her a video via email. It’s big, 14gb but everyone else in the group has managed to watch it. Tried on an old laptop too. Think she got quite tearful and frustrated. All she gets is the white circle. Any ideas please? Does she need some set up differently. Thanks

14gb seems quite large, very large to me.
Anyway, try downloading ‘VLC for mobile’ from the App Store.

Over the years I’ve found VLC is able to play all formats of media.

Thanks for your reply and apologies for not getting back before now. Curiously mum can now view the video. Next time I’m social distancing with her ( we use a flight of stairs!) I’ll see if she can load it.

I think some issues like this might be down to time of day. Obviously we’re in a weird situation where everyone’s at home at the same time and Internet bandwidth has gone a bit like the electricity grid in the 90s when they used to see a massive surge in the ad breaks of soaps when everyone went and put the kettle on! A big video like that needs the broadband to be at a good capacity so might be as simple as that