It's bizarre. Just totally unbelievable!
If you've missed it, War Z is a game that's been released kind of out of the blue. And it's Steam description totally failed to mention that the game was still in alpha. Not even beta, alpha! So large chunks of the game have "still in development" written on them. On top of that the description had other outright lies in it.
Such as
A huge persistent world: The War Z is an open world game. Each world has areas between 100 to 400 square kilometres
It has ONE area, which is just about 100 square kilometres!
Hundreds of servers to play on and you can also rent and create public or private servers
No private servers.
Gain experience points and spend it to learn dozens of available skills
No skills
Under "Key Features"
Two modes of play: Normal and hardcore
No hardcore mode
Up to 100 players per game server
Maximum of 50 players
So obviously people are not happy, sensible solution would be to say, "oops, sorry, our fault, we'll correct it and issue refunds if people want", right? No chance.
In this interview they instead blame the users for not reading the description properly!
"I'm sure there'll be people who will look into small details and will say "no I was mislead," where in fact they imagined something to themselves without checking details first"
And then it gets even better!
They updated the game description to add in "Upcoming features". But the "key features" still says up to 100 player severs, and normal and hardcore mode.
And then better still!
They've issued an update which means that you can't respawn for 4 hours, unless you pay them that is!
They've also issued a new T&C which states that by agreeing to it you cannot ask for a refund. They are also telling people who aren't happy to sign up with them for a refund, then forcing them to sign the T&C in order to sign up. Of course once they've signed the T&C they are told that they've already agreed not to get a refund.
Anyone who points out the flaws in the game and/or advertising is banned from their forum.
I'm sure this isn't even going to be the end of all this.