CANCEL TIMES SUBSCRIPTION REMINDER
Anyone who took out a times subscription to look at the league tables on Friday 24th, needs to cancel today if they don't want to be tied into paying for a 3 month subscription.
You cancel your membership 0800 018 5177 before 7pm today.
I just cancelled it and they make it really difficult. First you have to navigate f=through various menus and then you get put in a queue (in my case it, at 9:30am, it took 8 minutes to get put through).
When you do get put through, you are are asked to discuss the reasons for cancelling.
They will try to keep you on the phone as long as possible and to dissuade you from cancelling. Suddenly, you aren't calling to cancel, you are calling to "discuss cancelling".
I had to ask four times for it to be cancelled before the person I was speakign to finally gave in and cancelled.
I made it clear that i didn't want to engage in a discussion about it. I read their T&C back to them about being able to cancel within 14 days and not havign to give any reason. The man replied that he wasn't asking for a reason, just for feedback.
I replied (again) that I wanted to cancel immediately and told him that i don't use it so I can't offer feedback.
he responded by asking how I would access the site if i did use it?
and on it went. I had to be really firm about wanting to cancel.
It would have taken even longer if i didn't have the account page open in front of me so was able to ask his 6(!) security questions to identify myself. home.thetimes.co.uk/
So, if you took out a times subscription, at my suggestion, please set aside 15 mins today to spend on the phone trying to cancel it, unless you want to be tied in until late January.