@upanddowns
Anxiety stops me from making phone calls, and that means I can't contact my GP
I recently had a back-and-forth with my own GP surgery about the fact it isn't possible for me to phone them. After initially insisting this was literally the only way I could request an appointment, and me standing my ground and pointing out that claiming they would not accept a written request, an email, or even me standing in the surgery itself and asking for an appointment (yes, really) is palpably nonsense, they finally relented and admitted that they couldn't refuse to see me just because of barriers they had placed themselves, and that if I went along in the morning when they are seeing other patients on scheduled appointments, they would fit me in.
The point is, you have an absolute right to see a GP and they have no business making that impossible for you, on the contrary, they should be bending over backwards to facilitate it. I appreciate you may well be in different circumstances to me and may not be able to go in person, but there will be someone who can arrange an appointment for you, an Advocacy service or something. If they persist in being awkward and obstructive, MP's letters tend to gee these sorts of things along.
Is there anyone you can think of who might be able to assist you? It's not acceptable that you can't access a GP just because you can't use the phone, and it's not acceptable for the surgery to insist upon it.