That's shocking. No-one seems to give one jot about the mental suffering the patient and family are going through! 🤬
But we had same with FIL. He saw a spinal specialist consultant who very rudely said they had reached the end of the treatment road for him and there was nothing else they could do for him with regard to arthritic pain in his spine (fair enough, but dont be so bloody rude!)...my DH attended the consultation and queried 'but what about the cyst/growth/lump at the base of his spine; what's happening about that?' The consultant replied 'what cysts/lump?' And only then opened the file to take a cursory look through FILs notes.
So horrible and belittling for FIL.
But DH, on leaving, told the consultant what a pompous, jumped up little twat he was. The shock on his face was very satisfying if nothing else.