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Complaint against school

726 replies

tubsters · 16/08/2025 17:30

Posting with a name change to protect my child’s identity. Has anyone had experience with a Level 3 complaint panel hearing at a school?

My 12-year-old son, who has never really been in trouble before, was given what I feel were punitive and degrading punishments. For example, he was made to sit alone on a bench in the yard for about an hour, as all the other children walked past knowing he’d been excluded from a trip – a clear act of public humiliation.

He was also called into a meeting with the Head and three other teachers, where he was pressured to end every sentence with “sir.” He was clearly nervous, and this only heightened the power imbalance and distress he felt. he is usually very polite and would always use ‘sir ‘ in normal circumstances

I accept that children need discipline and have always supported teachers, but the way this was handled felt oppressive and unnecessary, especially for a child who posed no danger and was already anxious.

The Head has denied much of this, so I escalated it to the governors and it’s now going to a panel hearing. I feel quite daunted about going up against the school, but I strongly believe this needs to be addressed for my son’s sake and for other children in the future.

If anyone has been through a panel hearing and can share their experience or advice, I’d be really grateful.

OP posts:
OneNewLeader · 17/08/2025 06:50

When I was at school I had similar punishments. Largely for minor (ish) infractions. I thought it was unfair, my parents thought I’d brought it on myself. My dad said words to the effect of, you decided to mess about with them and they decided to mess about with you. I’ve said the same to my kids.

Meowee · 17/08/2025 06:57

Humiliating children is never OK and is not an effective way to discipline.
Your case at panel has roo sides, firstly that the school's actions were bordering being emotionally abusive and the second that the school did not follow their behaviour policy (you can find this on the website) I cannot imagine any school having those punishments as listed sanctions.
If you are not happy you can escalate to DfE.
At 12 your son needs you to advocate for him, make sure that he has gotten over this incident as things like this can affect the way he feels about education.

spoonbillstretford · 17/08/2025 06:58

ThisChirpyFox · 17/08/2025 01:17

Hopefully she does take her son out and then the school would be rid of one more 'know it all' parent of 'perfect' children, who couldn't possibly do anything wrong.

I'm sure they'd be sad to see the back of her and her little cherub.

I'm sorry for whatever happened to you as a child to make you grow up to be an adult who comes to that bitter and unsympathetic conclusion about what the OP has written. I hope you aren't a teacher or parent and have made that misguided and unhelpful remark merely because I'm guessing like many posters here, you just have no idea how bad secondary schools have become these days, particularly in terms of leadership, discipline and ethos, and how they fail so many children.

Miffylou · 17/08/2025 07:00

spoonbillstretford · 17/08/2025 06:58

I'm sorry for whatever happened to you as a child to make you grow up to be an adult who comes to that bitter and unsympathetic conclusion about what the OP has written. I hope you aren't a teacher or parent and have made that misguided and unhelpful remark merely because I'm guessing like many posters here, you just have no idea how bad secondary schools have become these days, particularly in terms of leadership, discipline and ethos, and how they fail so many children.

It’s a private, independent school, for which OP has been paying. If she didn’t like it, she could have removed her DC at any time.

DeepPanCrispAndEven · 17/08/2025 07:02

nolongersurprised · 16/08/2025 23:41

Whatever dictation tool you are using from your helicopter 🤣 is letting you down. I use dictation AI at work and it’s unheard of for words to run together like “tripreally” as in your text. Dictation also doesn’t allow for the spelling mistakes you’ve made, although homophones do go through.

I think we can conclude you aren’t dictating. Hold on - does that mean that there’s no helicopter as well?!

What?! I'm shaken to my core!!!

spoonbillstretford · 17/08/2025 07:02

Miffylou · 17/08/2025 07:00

It’s a private, independent school, for which OP has been paying. If she didn’t like it, she could have removed her DC at any time.

Yes, I've made that point to the OP upthread. It doesn't matter in terms of my last comment.

Skodacool · 17/08/2025 07:05

Meowee · 17/08/2025 06:57

Humiliating children is never OK and is not an effective way to discipline.
Your case at panel has roo sides, firstly that the school's actions were bordering being emotionally abusive and the second that the school did not follow their behaviour policy (you can find this on the website) I cannot imagine any school having those punishments as listed sanctions.
If you are not happy you can escalate to DfE.
At 12 your son needs you to advocate for him, make sure that he has gotten over this incident as things like this can affect the way he feels about education.

You’re right about following policies but DfE have no part in these situations. In a state school you could complain to OFSTED but in an independent school they have Independent Schools Inspectorate (ISI).

thepariscrimefiles · 17/08/2025 07:10

tubsters · 16/08/2025 21:19

What is your problem- have you heard of DAY school students at boarding school. You have firmly displayed your prejudice around boarding school parents I see

You have implied in previous posts that your son was a boarder by your frequent references to it being a boarding school, without clarifying that he is a day pupil. As he is a day pupil, it seems odd that he was still at school when all the other pupils were leaving for the evening event which he had to witness while sitting alone on the bench.

You haven't said what your son and his friend are being punished for but from your description of your son, it does sound out of character. Was the other child the instigator? You say that the other parents are also complaining. Did their son also have a similar upsetting experience in the room with the Head and two other members of staff?

Skodacool · 17/08/2025 07:12

@Summerlilly You really should proofread your post especially as you are a former teacher.

Miffylou · 17/08/2025 07:13

spoonbillstretford · 17/08/2025 07:02

Yes, I've made that point to the OP upthread. It doesn't matter in terms of my last comment.

But it makes that last comment completely irrelevant.

MyDeftDuck · 17/08/2025 07:13

I have no experience of the panel hearings so I am unable to comment on that but I would advise you to have someone with you at the hearing to take notes. In the event that you decide to record the proceedings they might abort the meeting if they know that you’re recording it so perhaps you’d be best to not mention that. Underhand I know but delay will only draw this out for so much longer.

spoonbillstretford · 17/08/2025 07:17

Miffylou · 17/08/2025 07:13

But it makes that last comment completely irrelevant.

How so? I was including private schools in that comment. "Secondary" means that stage of education, not just state schools. Heads do go between both.

TheLivelyViper · 17/08/2025 07:25

Skodacool · 17/08/2025 07:05

You’re right about following policies but DfE have no part in these situations. In a state school you could complain to OFSTED but in an independent school they have Independent Schools Inspectorate (ISI).

Even if the DfE did have some jurisdiction they likely wouldn't do anything, even in some schools accused of serious safeguarding failings currently I think some in the Harris Academy trust over screaming at children, them wetting themselves because they couldn't go to the toilet, hair pulling, kneeling on the floor and improper use of internal isolation all it's gotten is a LADO and LA investigation of past and current students - who knows if the stafff will face consequences. With this they wouldn't do anything even if they could as they will say (so will the ISI) to go through the schools complaint system and if you have done that to go to Ofsted instead. This won't reach a threshold at all, a student being humiliated on a bench will be sent right back to the school.

tubsters · 17/08/2025 07:30

Miffylou · 17/08/2025 06:07

But as you won’t tell us what he’d done wrong (presumably because you think it would give us less sympathy for him - I can’t think of any other good reason), we can’t possibly judge whether it was "proportionate and fair" and whether you have a good chance of your complaint succeeding, or give advice on how best to approach the panel hearing, can we?

The more you write, the clearer it becomes that you are simply using this incident as a means of attacking the Head, whom you dislike. Even if you are justified in that feeling, it is very distasteful for you to use your DS as a tool in your campaign, blowing up a relatively minor incident into something he is perpetually having to relive, and preventing him from just putting it behind him and moving on with his life.

And you have persuaded yourself that you are being a good parent, in keeping his "humiliation" fresh in his mind! I beg to differ.

he doesn’t have to relive it though - the panel has nothing to do with him. I know this is probably impossible for some people to comprehend, but after 13 years at the school and having a majority of a very positive time, I do care about deviations from policies that I feel is detrimental to the school culture as a whole. My son is gone, so it doesn’t affect him anymore. I don’t want it to happen to any other child and since this has happened many more instances,
have come out the woodwork with the head and the deputy head deviating from policies and acting quite erratically.

OP posts:
tubsters · 17/08/2025 07:33

Summerlilly · 17/08/2025 05:45

So former teacher here. I can’t offer advice as I can’t really understand what actually went down.

He’s not a border correct?
So he was specifically at the school late for an evening excursion?
If the misdemeanour is occurred the day before when was the chat with the office and the punishment decided?

If the incident occurred the day before and they waited till everyone was getting on the coach to decide whether he should be allowed to go then that’s bullshit, and that should be where your anger should lie. You decide on the punishment the day off, you don’t drag it out over days.

Forget the bench and ‘sir’ thing be mad they didn’t have their shit together.
Being sat on the bench is not an unusual practice and they won’t change that practice. Of course they can’t take him somewhere else cause they were all out the front deciding whether he could go and getting the other children on the coach. There isn’t necessarily a wash of other free staff around. Depending on the time off day they will be elsewhere

All I can offer is when you go into this meeting they will ask you a lot questions, do not be snarky with your responses and keep to the facts.

Yes, the misdemeanour happened the day before, but late apparently, they were sitting on the bench the next day still waiting to hear about the punishment- missing their trip. It was a very drawn out process and it seemed wrong

OP posts:
tubsters · 17/08/2025 07:36

thepariscrimefiles · 17/08/2025 07:10

You have implied in previous posts that your son was a boarder by your frequent references to it being a boarding school, without clarifying that he is a day pupil. As he is a day pupil, it seems odd that he was still at school when all the other pupils were leaving for the evening event which he had to witness while sitting alone on the bench.

You haven't said what your son and his friend are being punished for but from your description of your son, it does sound out of character. Was the other child the instigator? You say that the other parents are also complaining. Did their son also have a similar upsetting experience in the room with the Head and two other members of staff?

It was end of term so there was an early evening excursion off site

the other parents are complaining. Their child was a boarder and was refused a call home that evening even though he was really upset. The mum called him and the call was intercepted by the deputy head. Really OTT , considering far worse things like bullying/violence evoked much less of a reaction by the school.

OP posts:
takealettermsjones · 17/08/2025 07:38

OP, again - do you believe that your son actually did the thing he is accused of, and do you believe he ought to have been punished for it?

thepariscrimefiles · 17/08/2025 07:40

tubsters · 16/08/2025 23:05

Quite! People are so vicious . Is it jealousy? Do they have children ? i am lost!

People are being vicious on this thread. On many threads, lots of posters automatically disagree with the OP and can't wait to tell her what an awful person she is. Often, the first few posts set the tone of the whole thread.

However, on this thread, a lot of the vitriol is definitely due to the way you have been responding to posters. Your responses have been really rude and your lofty dismissal of posters' opinions because they can't possibly understand, because they are not priviledged enough to know how private boarding schools work has been quite unpleasant. It's obvious that you look down on posters whose only experience of school/education for themselves and their children is the state sector, which you deem inferior, despite it being unlikely that your son's experience would happen in a state school.

I think your son has been treated badly and you understandably feel very protective of him. Your refusal to say what your son and his friend have done has just led to posters jumping to conclusions and assuming the worst.

tubsters · 17/08/2025 07:40

takealettermsjones · 17/08/2025 07:38

OP, again - do you believe that your son actually did the thing he is accused of, and do you believe he ought to have been punished for it?

I think it was a relatively small misdemeanour, a first time mistake for a child with a 9 year spotless record. Happy for him to take a punishment but not the way it was carried out

OP posts:
tubsters · 17/08/2025 07:42

thepariscrimefiles · 17/08/2025 07:40

People are being vicious on this thread. On many threads, lots of posters automatically disagree with the OP and can't wait to tell her what an awful person she is. Often, the first few posts set the tone of the whole thread.

However, on this thread, a lot of the vitriol is definitely due to the way you have been responding to posters. Your responses have been really rude and your lofty dismissal of posters' opinions because they can't possibly understand, because they are not priviledged enough to know how private boarding schools work has been quite unpleasant. It's obvious that you look down on posters whose only experience of school/education for themselves and their children is the state sector, which you deem inferior, despite it being unlikely that your son's experience would happen in a state school.

I think your son has been treated badly and you understandably feel very protective of him. Your refusal to say what your son and his friend have done has just led to posters jumping to conclusions and assuming the worst.

So - I have stuck up for myself and my son against some of the posters ? I make no apology. There is alot of envy politics at play (there always is) which is not new but it is embarrassing

OP posts:
Fetaface · 17/08/2025 07:42

TheLivelyViper · 16/08/2025 22:51

I think she meant a metaphorical tripping up of him, that he kept on stumbling under the pressure. I highly doubt they'd get at all physical

Ah fair enough.

So she meant they corrected him for not using his manners and respect.

tubsters · 17/08/2025 07:44

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

Lovely- what a great person you sound .

OP posts:
tubsters · 17/08/2025 07:49

LBFseBrom · 17/08/2025 03:22

That brought back memories to me and sent a chill down my spine. I can remember a 'disgrace bench' at one of my schools, in full view of everyone, and girls sitting on it in tears. Nobody ever did anything that terrible. Ritualistic public humiliation was the order the of day back then, there was no respect, the teachers were 'always right'; they could say what they liked, insulting, personal, loud, never in private. Bullies. None of us had the nerve to refuse or to speak out, just had to take it. Parents were too intimidated to defend their children.

I thought those days were over and schools more child-friendly now. The Jane Eyre Lowood-type schooldays should be well behind us.

Good for you speaking up for your son. I've no idea if he will receive an apology but he will always remember that you defended him and grow up confident, willing and able to defend others who are in a vulnerable position.

Yes , thank you. I do feel the head has ushered in a new area of punitive and erratic punishment, whilst still really not tackling the real problems at the school. The school was a happier place before he came , staff were happier and certainly the discipline procedures were fairer and more transparent

OP posts:
Scentedjasmin · 17/08/2025 07:49

It's extremely hard being a teacher and I imagine that they may well have popped your son and friend down on the closest benches so as to temporarily deal with the situation whilst also tending to the other children. I would be surprised if their intention was to forcibly humiliate your son and his friend. Arguably any sort of punishment or telling off in class is humiliating to children. However, a teacher will have to raise their voice at times or discipline children openly in class. It cannot be equated to working in an office where a manager can take the time out for a one to one meeting.

Some children are less resilient than others and more sensitive, particularly if they haven't been in trouble before. However, I don't think that staff can practically take this into account when disciplining children. They have to take a one fits all type of approach.

Personally, I think that the bigger issue here is whether a child of primary school age should board. It must be particularly hard on those who are sensitive.

Of course, no doubt you will respond curtly to this unsolicited opinion, just as you have to others. I think that you are coming across as rather abrupt and, at times, patronising on this thread. I don't think that it will help your case if you go into the meeting in a similarly defensive mode. You have said that you want an apology from the headmaster, but surely you should be looking for a change to school policy if you feel that your son was humiliated and intimidated.

takealettermsjones · 17/08/2025 07:49

tubsters · 17/08/2025 07:40

I think it was a relatively small misdemeanour, a first time mistake for a child with a 9 year spotless record. Happy for him to take a punishment but not the way it was carried out

Ok but that doesn't answer the question - do you believe 100% that he did it, and do you believe he should be punished for it? I.e. do you believe it's right that he is punished, rather than sort of "well it's the school's policy so I guess I can accept it?"