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Complaint against school

726 replies

tubsters · 16/08/2025 17:30

Posting with a name change to protect my child’s identity. Has anyone had experience with a Level 3 complaint panel hearing at a school?

My 12-year-old son, who has never really been in trouble before, was given what I feel were punitive and degrading punishments. For example, he was made to sit alone on a bench in the yard for about an hour, as all the other children walked past knowing he’d been excluded from a trip – a clear act of public humiliation.

He was also called into a meeting with the Head and three other teachers, where he was pressured to end every sentence with “sir.” He was clearly nervous, and this only heightened the power imbalance and distress he felt. he is usually very polite and would always use ‘sir ‘ in normal circumstances

I accept that children need discipline and have always supported teachers, but the way this was handled felt oppressive and unnecessary, especially for a child who posed no danger and was already anxious.

The Head has denied much of this, so I escalated it to the governors and it’s now going to a panel hearing. I feel quite daunted about going up against the school, but I strongly believe this needs to be addressed for my son’s sake and for other children in the future.

If anyone has been through a panel hearing and can share their experience or advice, I’d be really grateful.

OP posts:
Overwhelmedandunderfed · 16/08/2025 21:37

Walkden · 16/08/2025 21:26

Plenty of people have commented on what likely happened here.

2 boys on a trip down something quite serious just prior to boarding for a trip. It must have been quite serious for them to be removed on the spot

Normal procedures for day to day lessons etc don't apply as staff are on the trip not teaching etc behaviour forms are all computer based and staff busy organising pupils who shouldn't be delayed / miss out as they've not done anything.

Sending 2 boys who can't be trusted to follow instructions to a random staff member unaware they are coming to them is a clear safeguarding risk so kids told to sit where staff can see them. Maybe they were on the radio for someone to collect them. This can take a while.

Kids gets upset seeing all their friends still going on the trip and starts crying and so feels humiliated. Seems like a case of fuck around and find out at first glance.

Lots of things are humiliating. E.g escorted out of an office due to redundancy/ gross misconduct. Not designed to be that way but is. Teach your child emotional resilience instead of complaining they were "deliberately" humiliated.

Interesting view. You’re right, never thought of it that way. We won’t ever know if it was designed to humiliate really will we?

tubsters · 16/08/2025 21:37

Nothankyov · 16/08/2025 21:31

@tubsters I’m going to start my post by saying that I haven’t read all of the posts but it seems that I am going against the grain.I completely agree with you with regards to punishment. Your son having his peers going past him whilst being made to sit on a bench where it is clear he has been excluded from something - it is clearly public humiliation. And it will definitely have an effect on him for sure. There is no need for the punishment to be handed out publicly. He could have been excluded for the day and made to sit in a class with the assistant head and made to do work with regards to ethos of the school (which is what we do in ours). For example if he was making someone feel unwelcome and the the ethos of the school is to make everyone feel welcome then make him read and work on how he can improve.
I also am not a fan of people who say “in my day…” or “maybe I’m old fanshonied but we used to do this” - frankly it’s outdated and let’s try and move forward and do more for our kids.

I’m also a bit appalled that he had 4 adults around him to discuss it. That is shockingly intimidating for a 12 year old with otherwise a clean “record” and completely over the top. My son is 12 and I can’t imagine how he would feel.

the only problem I see with the panel is really if they dispute your allegations and you have no evidence I’m not sure it will go your way. I’m sorry that your son was treated that way. Kids mess up. But adults are supposed to do better. It is hard though as you have just started this relationship with the school and it’s not ideal.

thanks - yes exactly my thoughts.

OP posts:
HonestOpalHelper · 16/08/2025 21:38

tubsters · 16/08/2025 21:33

  1. review their policy on discipline
  2. use their policy on having three adults to one child in an office. 3.
  3. Review their policy on making a child sit outside for up to an hour while teachers are in an office. There has to be better solutions than keeping them in full public view whilst considering a punishment or discussing it before any such culpability has been found.

No more children at the school, but that doesn’t stop me caring about the institution and the new head has had a series of problems and bad judgements

Having taught in private for 20+ years, new heads are invariably a nightmare, full of big ideas, and wind staff and parents up no end, it takes a few years for it all to settle - nothing changes them - and a soon to be leaving parent certainly won't. Drop it for your son's benefit lest he become their metaphorical whipping boy.

tubsters · 16/08/2025 21:38

TiggyTomCat · 16/08/2025 21:31

Seriously let it go for his sake, your sake and frankly our sake too.

No need to engage

OP posts:
tubsters · 16/08/2025 21:40

HonestOpalHelper · 16/08/2025 21:38

Having taught in private for 20+ years, new heads are invariably a nightmare, full of big ideas, and wind staff and parents up no end, it takes a few years for it all to settle - nothing changes them - and a soon to be leaving parent certainly won't. Drop it for your son's benefit lest he become their metaphorical whipping boy.

he is leaving anyway. The past 2 heads have been great . This one is a terrible fit.

OP posts:
Soontobe60 · 16/08/2025 21:43

Does your boy go to Eton? Are you royalty? You sound like a massive snob. Patronising about state schools and their poor behaviour, bragging about the massively high staff numbers, and an unassailable belief that your little Prince could NEVER have done anything to warrant being punished in any way shape or form.
It’s incredibly telling that you refuse to say what he actually did wrong.

HonestOpalHelper · 16/08/2025 21:44

adviceneeded1990 · 16/08/2025 21:32

Two of the teaching staff from your children’s current school invited a school parent to their weddings? 🤔 Were you friends outside of the school before having children? Or are all of the staff exceptionally unprofessional?

Not at all unusual in independent schools, been in the system all my life, teaching in it for over 20 years, lots of overlap.

The Teachers Standards that apply to the state are not applied to independent schools, there is a much reduced scope document.

However, as a Union rep I'm fully conversant with the state version, and there is nothing in the national standards that would prohibit a teacher inviting a parent to a wedding, or indeed any other social event.

Bumbun · 16/08/2025 21:44

I feel for you, OP. I don’t think you deserve the comments you have received, most of which are incredibly irrelevant and unhelpful.

It really doesn’t matter what he did, what matters is that you, as his mother, clearly feel that they have handled the situation inappropriately, causing more upset to your son than he deserved.

I was in a similar situation in secondary school, they handled it so badly. Considering I was a shy and quiet student who made their first ‘mistake’, the head, head of year and deputy demanded that I go into a room, full of my bullies, to apologise to them, explain myself and had to sit there whilst they all fake cried over one comment that I had made about them, after putting up with years of their abuse without saying a word. I was belittled beyond belief and till the very day, I feel angry and upset and like a right old mug. I always wished my parents would have stepped in and complained to the school.

So, on that note, do what you feel you need to do for your sons sake. If you feel that they have over reacted then don’t let your son feel like the mug that I felt all those yesrs ago. He may have done wrong, but you can still teach him that by doing something wrong, you don’t have to take punishment that is unjust. Teach him to stick up for himself and that you have his back.

In full support of you taking this further @tubsters good luck

Walkden · 16/08/2025 21:45

*a lot of incorrect assumptions, including that they allegedly misbehaved that day of the trip. No"

Plenty of people have asked why he was made to sit on the bench and all you've said is the staff were deciding on a punishment. So he misbehaved( the day before? ) or did not complete some assigned task and was removed as a result?

Safeguarding rules and procedures apply regardless of the type of school involved, surely.

tubsters · 16/08/2025 21:49

Soontobe60 · 16/08/2025 21:43

Does your boy go to Eton? Are you royalty? You sound like a massive snob. Patronising about state schools and their poor behaviour, bragging about the massively high staff numbers, and an unassailable belief that your little Prince could NEVER have done anything to warrant being punished in any way shape or form.
It’s incredibly telling that you refuse to say what he actually did wrong.

You sound strangely presumptuous and prejudiced

OP posts:
Justmemyselfandi999 · 16/08/2025 21:50

Yes I have been to a panel meeting for level 3 complaint. I represented myself and attended alone. I spoke honestly and had strong detailed evidence. The majority of my complaints were upheld. I received a formal apology and practices at school were changed moving forwards. I’m pretty sure heads rolled after my panel hearing, lots of the panel were clearly horrified at what had happened.

usedtobeaylis · 16/08/2025 21:50

I would agree that taking a 12 year old into a meeting on his own with FOUR adults teachers is very poor, regardless of the circumstances.

tubsters · 16/08/2025 21:52

Bumbun · 16/08/2025 21:44

I feel for you, OP. I don’t think you deserve the comments you have received, most of which are incredibly irrelevant and unhelpful.

It really doesn’t matter what he did, what matters is that you, as his mother, clearly feel that they have handled the situation inappropriately, causing more upset to your son than he deserved.

I was in a similar situation in secondary school, they handled it so badly. Considering I was a shy and quiet student who made their first ‘mistake’, the head, head of year and deputy demanded that I go into a room, full of my bullies, to apologise to them, explain myself and had to sit there whilst they all fake cried over one comment that I had made about them, after putting up with years of their abuse without saying a word. I was belittled beyond belief and till the very day, I feel angry and upset and like a right old mug. I always wished my parents would have stepped in and complained to the school.

So, on that note, do what you feel you need to do for your sons sake. If you feel that they have over reacted then don’t let your son feel like the mug that I felt all those yesrs ago. He may have done wrong, but you can still teach him that by doing something wrong, you don’t have to take punishment that is unjust. Teach him to stick up for himself and that you have his back.

In full support of you taking this further @tubsters good luck

Thank you - these are some very wise words. It is exactly how I feel. I can feel the burn of injustice in your post all these years later and that is what I feel on behalf of my son. He is a quiet , shy lad . Never been in trouble before - ever.

OP posts:
Dolphininawheelchair · 16/08/2025 21:52

MumWifeOther · 16/08/2025 21:04

Honestly, if a child cannot trust their parent to believe them - who can they trust? Do you have any idea how awful and damaging that would be. As a parent, how can you not trust your child?

There’s a massive difference between making, say, a safeguarding disclosure, and minimising their misdemeanours.

Kids misremember things. They miss out crucial or defining details, accidentally or on purpose. They don’t have the critical thinking skills that we, as adults, do. They don’t understand that omitting one small detail might change the meaning of the entire story. Even the most well-behaved child can’t be trusted to tell the truth 100% of the time.

I’m not suggesting any parent should immediately disbelieve their child. But no parent should ever say that their child never lies or is never wrong.

SuperTrooper1111 · 16/08/2025 21:53

tubsters · 16/08/2025 21:40

he is leaving anyway. The past 2 heads have been great . This one is a terrible fit.

So you're pursuing this to put the new head in his place. Right-o.

Brawsome · 16/08/2025 21:53

tubsters · 16/08/2025 21:35

@Brawsome - it really isnt that sort of school like your tone suggests . That is why I expect better

Tone?

inspiringcarpet · 16/08/2025 21:55

I haven't RTFT but my friend went up against a complaint panel. Her approach was to scour all the school and local education policies and highlight the ways in which the school had failed to adhere these policies. She also did a subject access request on her son, in her case to evidence the unfair views that were held on him. No suggestion it applies here, but her son is neuro diverse so she also referenced SEN policies that were failed. Ultimately cross referencing the schools own reports on her son with their own policies and showing where they hadn't followed them meant that she was successful and some extremely strong actions were taken against staff involved.

Jumpthewaves · 16/08/2025 21:56

I think it's very unfortunate that on here you've continued to be so rude. A proper discussion could've been had if you'd been more willing to fully inform the thread and this would've been more helpful to the construction of your arguments and your complaint. You will need to show that you can accept your son did wrong at the panel if you expect them to take you seriously on anything else. You'll also need to be clear that, whilst he may not deliberately be lying, you accept and understand that his side of the story is from his perspective and may not be fully accurate.

Jumpthewaves · 16/08/2025 21:57

I dont know why I'm still bothering to try and help, I just like to help people, even if they insist on being bad mannered. I hope you get what you want from it.

Motheranddaughter · 16/08/2025 21:59

I do think some teachers unreasonably humiliate and belittle young people and all this sir stuff ( and uniforms) is out of step with the real world
Good teachers can command respect without all that stuff

valentinka31 · 16/08/2025 22:01

Holdonforsummer · 16/08/2025 17:33

maybe I’m old fashioned but these do not sound like humiliating and degrading punishments. I am only 47 but remember the strap being used in my school in Scotland. I don’t think being made to sit on a bench is going to kill him and you have already said he uses the term ‘sir’ anyway. What punishment would you prefer - a pat on the head and a mars bar?

I think you are very old-fashioned. Did you actually mean to suggest that 'the strap' is ok?

I personally totally agree with OP. This was ritual public humiliation and degradation. Utterly unacceptable and I'm not even sure if legal.

TheBroonOneAndTheWhiteOne · 16/08/2025 22:03

tubsters · 16/08/2025 21:27

There are some really unsavoury characters on this thread

How rude.

echt · 16/08/2025 22:07

If this thread is real, I'd love to hear from @tubsters after the panel.

Clue: she won't, they never do.

ns87 · 16/08/2025 22:08

valentinka31 · 16/08/2025 22:01

I think you are very old-fashioned. Did you actually mean to suggest that 'the strap' is ok?

I personally totally agree with OP. This was ritual public humiliation and degradation. Utterly unacceptable and I'm not even sure if legal.

degradation?! from sitting on a bench to wait to be spoken to!?

SuperTrooper1111 · 16/08/2025 22:10

This was ritual public humiliation and degradation.

No it really wasn't! He wasn't being flogged or tarred and feathered, he was made to sit on a bench in front of his peers for misbehaving. Sense of perspective, please.