very hasty neg

[SNOWBall4girlz]

Hi there everyone,

I should know better than to leave feedback before my buyer but I am confident in my stuff that I sell.
I had a pair of jeans bought by and paid for 12th may.
Sent out recorded delivery the next day iirc always recorded.

I sent a few things out and got feedback on most but not the jeans so I normally leave feedback after about a week hoping to jog the buyers memory and so left a nice positive on the 20th may.

THe eight of june open my ebay to check on my stuff selling and sold and here is a neg from the jeans.......
the buyer emailed me negged me and opened a dispute out of the blue in the space of an hour or two stating that they have contacted me and I have not replied.

This is the first contact I have had with the buyer since the sale and they are saying that the elasticated adjustable waist is missing and they have contactd me before and I have not replied ........they have not contacted me ......and would not have left positive feedback if the item was under dispute I would have already askedfor it to be sent back ........I am going to keep this neg even if I refund the buyer ? not fair why did they not contact me before through ebay ?

(the item was brand new with tags and intact I bought a couple of pairs but mine will only wear skinny jens and these were not.)

I will refund the item and the original postage but if they are saying they are faulty do I have to pay their postage to??

sorry more of a rant than was meant to be

thats very unfair of them - I think that they have to pay the return postage and you have to refund them what they have paid you. Does sound a bit dodgy though

Hi SNOW.
If they have opened a dispute they will have to pay for return postage. You can reply to the neg feedback on Ebay too. At least that means you can give your side of it for if anyone reads up on why you have a neg.
Also Ebay would be able to see if they have contacted you as it would have gone to your Ebay messages as well as email.

Hi snow,
not my advice here cos never happened to me before but do feel yr frustration, some buyers are just really unfair

tortoise I know trying to think of a suitable reply but waiting until I get the item back ...

thankyou for the replies

since they have opened a dispute and negged me I am only required to refund the original postage and purchase price that is ok just one to mark up to experience

I have a business on ebay so talk from experience. Email Ebay and explain that the neg feeback is fabricated and false and you want it removed. They will do it for you, simples.