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When would you say something?

8 replies

SarfEasticated · 07/06/2010 18:39

I won and paid for a dress on ebay on the 27th May, and haven't heard a peep from the seller so far. according to the display it hasn't been dispatched yet. I have emailed the seller but she hasn't replied. When should i lodge a complaint?
I want to give her the benefit of the doubt but not sure when to start worrying.
Thanks in advance for you help

OP posts:
Missus84 · 07/06/2010 18:42

I have bought three things recently and had sellers (eventually) contact me to claim they have been suddenly taken ill and in hospital for a fortnight Be interesting to see if your seller has the same excuse when they finally get in touch!

Missus84 · 07/06/2010 18:43

I have bought three things recently and had sellers (eventually) contact me to claim they have been suddenly taken ill and in hospital for a fortnight Be interesting to see if your seller has the same excuse when they finally get in touch!

maxybrown · 09/06/2010 16:59

funny, I have had smae messages too

GypsyMoth · 09/06/2010 17:08

no,i have had 'holidays' as an excuse...

WhatShallMyNameBe · 09/06/2010 20:43

It is amazing how many people on ebay have suddenly hospitalised family

PotPourri · 09/06/2010 20:45

Go into contact us and find out the timelines for raising a compalint for an item not arriving. If you are allowed to adn you have already contacted the seller anyway, then raise it. I have found that the excuses start coming shortly after, as do the goods - result.

maxybrown · 09/06/2010 21:02

That will make it two weeks tomorrow, even taking the bank holiday inot account that is long enough to wait, esp if you haven't heard back. there isn't a "you may purchase this item but there may be a delay in posting as the seller is away until...." on it is there? A lot of business sellers use those. Guess you would have seen that though. I would email again and say that if you do not hear back by tomorrow night when it will be 2 weeks, ou shall have to unfirtunately put in a PP claim - a pain for you though as they have 14 days to respond then, so you'll have another 2 weeks to wait for your money if the seller does not respond - sim thing happening to me at the min

SarfEasticated · 09/06/2010 21:55

It arrived today, no note though. I gave a rather frank description though - hope she doesn't give me bad feedback!

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