Negative Feedback?

[Negativefeedback]

I sold a beautiful cot blanket set, i washed and pressed before sending and it was fine

Buyer has left negative feedback saying there was a small tear (it must have been tiny) in front, if she had contact me first i would have given her a full refund or even a part refund

is there anyway i can get the feedback taken off? it has dropped my rating down to 87.5% from 100%

you could ask her. send a nice message saying how sorry you are that she found a fault and you wish she had told you prior to giving you a neg. see what she says and then send a feedback revision request