Unfair neg feedback

[pipme]

I can't believe it. I have just gone into my ebay and discovered a negative feedback claiming the top I sold was washed with darks!!!! It left me in perfect condition . I have left a reply but is there anythin else I can do ? Am really angry.

Thanks

No, nothing you can do except try to explain your side in f/back, too. That's bad form of them if they didn't try to work it out, first.
I know some people are idealistic about 'never' buying from anyone with neg. feedback, but I'm not like that . I will always follow any neg. f/back and see if it's typical or just a one-off misunderstanding.

Thanks for that, its really put me off tbh

did they not contact you first?

Hi

No she didn't which is why I'm so mad, if she had, despite knowing the top was fine, I would rather have refunded her and got the top back.

if i were you i would email her saying you would offer a refund and ask her to remove the neg.

Hi

Took your advice and she has said she will remove feedback when I have refunded so I guess I will have to trust that she will!

Thanks

i expect she will! some people leave negs without contact or anything - is always worth emailing them to see if it can be resolved even after fb has been left