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Unfair neg feedback

7 replies

pipme · 20/04/2010 21:26

I can't believe it. I have just gone into my ebay and discovered a negative feedback claiming the top I sold was washed with darks!!!! It left me in perfect condition . I have left a reply but is there anythin else I can do ? Am really angry.

Thanks

OP posts:
CantSupinate · 21/04/2010 13:36

No, nothing you can do except try to explain your side in f/back, too. That's bad form of them if they didn't try to work it out, first.
I know some people are idealistic about 'never' buying from anyone with neg. feedback, but I'm not like that . I will always follow any neg. f/back and see if it's typical or just a one-off misunderstanding.

pipme · 21/04/2010 17:59

Thanks for that, its really put me off tbh

OP posts:
southeastastra · 21/04/2010 18:00

did they not contact you first?

pipme · 21/04/2010 20:06

Hi

No she didn't which is why I'm so mad, if she had, despite knowing the top was fine, I would rather have refunded her and got the top back.

OP posts:
southeastastra · 22/04/2010 20:30

if i were you i would email her saying you would offer a refund and ask her to remove the neg.

pipme · 23/04/2010 12:48

Hi

Took your advice and she has said she will remove feedback when I have refunded so I guess I will have to trust that she will!

Thanks

OP posts:
southeastastra · 23/04/2010 14:53

i expect she will! some people leave negs without contact or anything - is always worth emailing them to see if it can be resolved even after fb has been left

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