Sorry bit long...
I sold something on eBay a few weeks ago. Good item at a reasonable price, I don't offer returns.
Buyer contacted me the day the item arrived saying it wasn't the colour she had expected and could she return it. While a bit annoyed, I said ok and asked her to post it back to me ASAP and that I would refund her as soon as it arrived.
When I went back to my inbox after replying to that mail (sent about 2 hours prior) there was another email saying she had opened a significantly not as described dispute with Paypal.
I emailed her back saying that I was surprised she had opened the dispute and was there any way she could close it off as I had already offered the refund. She said she would try and that is the LAST time she's emailed me in almost 2 weeks.
I have emailed her about 5 times asking about when she posted the jumper etc.. but no response.
Then, I decided to close the dispute myself with Paypal and authorise the refund, on the understanding that Paypal wouldn't give her the money until I got the jumper back, but it now looks like they have refunded her.
I'm gutted...have lost my jumper AND my money.
I notice her number is on the order details...will I phone her? Should I open a dispute with her now for non-payment? Or should I cut my losses and learn a valuable lesson? Dont' want to get nasty with her. She hasn't left me feedback so feel vulnerable. Thanks for any help or advice.