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Paypal query?

3 replies

ihearttc · 22/12/2009 17:22

Have used e-bay for years with no problem at all but in the last few weeks my paypal account has gone a bit strange and I can't seem to be able to sort it out...or find a number to call them on!

Basically Id set up my account so that if I was purchasing something it would take money off my balance first and then take it straight from my debit card after that and I could also chose to pay on my Credit Card as well. I had to change my card details about 2 months ago cause my bank changed all the switch/maestro cards to Visa Debit ones (same account and everything)so put new details into paypal like Ive done before and it said I needed to confirm the account which Ive done-it pays £1 in and gives you a number to put in on paypal website. However now it won't let me pay for anything or issue a refund (which Ive had to do cause something I sold went missing) because I haven't got any money on my paypal balance. Never had this problem before and its always taken it straight off my debit card...only way I can pay now is by e-cheque which I obviously don't want to do because it takes ages and really annoys sellers!!

Any suggestions on what I could do? Ive done everything it says on the website-my address,cards and bank details are all verified but it won't let me use it how I normally do!

OP posts:
TaLcYtim · 23/12/2009 09:04

Hi, i don't have the answer, sorry... you might get the answer by posting on the ebay questions site. It sorted it for me once.
hth

mygirllollipop · 23/12/2009 10:06

Ring 020 8605 3000 and select option 1 for paypal.

Could be that there are different defaults cards/payment types because of the change of card?

ihearttc · 23/12/2009 13:51

Thank you for the replies-finally managed to get through and find out whats going on! Appararently even after you confirm the card details by them putting the money in your account it still then takes them about a week for the system to catch up so although I had confirmed it my end it hadn't registered their end yet!

Thought it might be useful in case anyone else needs to know at any point!

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