This week I sold a Swarovski crystal pig with a silver tail (bloody horrible thing, never taken it out of the box and had it for about 15 years).
It was sent in the original foam insert, inside the original sturdy box, then put in a small box, surrounded by bubble wrap, put inside a bigger packing box, finally covered in brown paper and posted.
It had fragile written all over it.
I had an email from the recipient yesterday saying she wanted a refund because the tail had snapped off.
She says the paper was ripped slightly but otherwise everything was intact.
My photograph clearly shows the tail in tact when I listed it.
It went for £23 and my return policy does say to email me to discuss the matter.
Is she trying to pull a fast one because she doesnt like it and it is maybe smaller than she thought? (My description does give clear measurements of 4" long and an inch high.
My feedback is 100% albeit I only have 80 but I do have a mix of selling and buying feedback.
She only has one transaction on her feedback.
What would you lot all do?